09:01:53 Please Standby. 09:02:03 (recording in progress). 09:02:06 >>>: All right, everyone we'll get started today. Again, 09:02:10 for those that may have just joined us, my name is Brian 09:02:13 Norton and I'm the director of assistive technology and I 09:02:18 am super excited as you join us, as we din into assistive 09:02:23 technology to combat social isolation. We are really 09:02:26 excited about this. We have been working with the 09:02:30 division of aging here and the state of Indiana, as well 09:02:34 as our area agencies on aging on a special project that we 09:02:39 refer to as SWAP. Have learned a whole lot over the last 09:02:41 couple of years about this topic and we're excited to 09:02:43 share some of the things that we have been learning, to 09:02:47 talk about this important topic today. So, as we get 09:02:53 started, I want to kind of give folks just a blitd 09:02:58 logistical stuff with the platform and how that will work. 09:03:04 So, today we're using Zoom as our platform, that that's 09:03:07 what you joined up on, at the bottom of your screen, you 09:03:11 should see a Zoom tool bar, there is a couple of different 09:03:15 buttons that I want to point out folks. The first is the 09:03:21 Q&A, and you can chat with the host in the panelist you 09:03:26 you can chat with us if you want, your messages will go to 09:03:30 the host or panelist, we want to drive questions to the 09:03:34 Q&A and you can open that up. That way we get these 09:03:37 questions and we'll try to handle those pollute the 09:03:41 presentation today, we get to keep track of those and we 09:03:46 can Mark them as answered or not answered and keep track 09:03:48 of the one that you need to address. If you have 09:03:52 questions, point towards the Q&A. And put your questions 09:03:57 in there. That helps a little bit with the logistics on 09:04:01 back end, what's most important you guys get the the 09:04:03 information that you are looking for. We get answers to 09:04:04 the questions that you have. 09:04:08 Alsoings if you need captions, you can go to the bottom 09:04:12 of that tool bar as well. And you will see a CC button. 09:04:16 You can click on that CC button and open that up. Then 09:04:20 you will start to receive captions. You can also, I'm 09:04:23 going to have Deb our captioninger and thank you for 09:04:28 doing captions for us today. And we're going to put a 09:04:43 stream TExES link in the chat room. It will take you to 09:04:47 a website and I saw that popped into the chat box. And 09:04:50 so if you are interested in maybe kind of the external 09:04:54 view of that, you can go there as well. If you want it 09:04:57 internally, you can click on the CC button at the bottom 09:05:02 of your screen. Also,I . to welcome you. This is our 09:05:06 first strange of the new grant year for the INDATA 09:05:09 project, N data is the Indiana assistive technology at 09:05:13 program. We'll talk more about that, about who we are. 09:05:17 In just a moment. This is the first training we do four 09:05:20 of these trainings every year. We're super excited that 09:05:25 you have joined us today. We offer CEU's for our 09:05:29 trainings. What we ask you to do, if you can and I think 09:05:32 a lot of folks have already. But we want you to kind of 09:05:35 log in with your first and last name. And within the 09:05:39 first ten minutes of the training, we have to track how 09:05:42 long folks are here and those kinds of things. If you, 09:05:45 if you have already nerlted the meeting and you don't 09:05:48 have your last name, you can pop that into the chat. 09:05:51 Again you will be chatting with the host is and the 09:05:54 panelist. If you can just put your first name and last 09:05:57 name in there. So let's say that you logged in and you 09:06:01 used your first name, we need both names to be able to 09:06:04 match that up with your registration list. If you could 09:06:07 do, that would be super helpful for us to be able to keep 09:06:12 track. And we'll talk about how to get those CEU's in a 09:06:13 moment. 09:06:17 So next thing I want to do, do a poll with you, just an 09:06:22 opportunity to get to know you better. And I will launch 09:06:25 a poll here and give you an opportunity to respond, so we 09:06:30 get to know who is here. Usually we're in a room 09:06:33 together and people raise their hands is and we have the 09:06:37 folks online contribute that way as well. That's a 09:06:40 little more difficult now that we're virtual. So I will 09:06:43 launch this poll and I would love for you to take a 09:06:48 moment and answer these. The first, are you a first time 09:06:51 attendee, you can answer yes or no to that. You can 09:06:55 choose the next one, which is, which of the following 09:06:57 best describes you? That's a multiple choice. You can 09:07:02 put as many things down there as possible. And so, if 09:07:06 you can take a moment to answer those, that would be 09:07:12 great. 09:07:18 Then, the last part, are you collecting CEU's and we like 09:07:22 to keep track with that and make sure that we offer the 09:07:27 best experience. 09:07:38 Excellent. 09:07:53 Give folks a moment to answer those questions. 09:07:58 All right, so I will end the poll here, and I will give 09:08:05 the last few moments for folks to get through those. 09:08:10 Then I will kind of share those with folks as well. You 09:08:16 are answering anonymously, and we are linking that to 09:08:20 peoples names. And I will give you an opportunity to be 09:08:25 able to see those., looks like, will a little half of you 09:08:28 guys are first time attendees to do the first day 09:08:30 trainings, and special welcome to you. Really glad that 09:08:35 you guys have come. And are interested in the topic that 09:08:38 today. And so thank you for being here and thank you for 09:08:42 those folks that are coming back. We love to see the 09:08:47 folks that have attended previously and teebility 09:08:50 continue letting you know all the great things about 09:08:52 assistive technology and how they can impact folks. When 09:08:56 you think, what best describes you, we have got the a 09:08:59 quite a bit of representation. I will scroll down 09:09:03 through thank that and you can see what that looks like, 09:09:07 and lots of representatives of education and employment, 09:09:12 and family, and health, and community living. Or other. 09:09:17 So, then also, looks like a little over half of the folks 09:09:21 are collecting CEU's today. So really, excited about 09:09:23 that. 09:09:26 Excellent, that helps us really kind of frame our 09:09:29 conversation and frame the presentation that we have for 09:09:32 you today. And really let's us gear things to you. 09:09:35 Maybe the things that you would be most interested in, so 09:09:38 I will go ahead and stop sharing that. And I will close 09:09:43 that down and get back to the agenda. 09:09:48 We've taken a few of the housekeeping things and we take 09:09:51 a look at Zoom. I want to kind of also share with you a 09:09:55 website. And so if you are looking for the presentation 09:09:59 materials today, you can go to our website, that link up 09:10:08 there, it's Easter Seals and that will take to to our 09:10:12 website and special little site that we have set for the 09:10:14 links to the presentation material and the other things 09:10:18 that you would need for today's presentation, you can use 09:10:22 the QR code there, that will take you there. We'll 09:10:25 present these things and we'll give you these throughout 09:10:28 the day. So if you don't catch it right now, you can 09:10:33 catch it later on. 09:10:37 I want to talk little bit today agenda. And so, this is 09:10:41 really what we hope to accomplish with you guys today and 09:10:44 walk through. So we're going to do some welcome 09:10:48 introduction and the INDATA project here, so you know who 09:10:52 we are and the services we provided, then we have 09:10:58 Kayleigh Adrian, she's with the center onagicking and the 09:11:02 adverse of social isolation and super excited to having 09:11:07 her and looking forward about what she has to say. 09:11:12 That's 9:30, and 10:15, we'll see how that goes, then 09:11:16 we're going to talk about barriers to tech adoption, we 09:11:21 all have technology and rerealizing or getting folks to 09:11:23 adopt technology can be a challenge. I want to talk 09:11:26 about some of the barriers that folks experience. Maybe 09:11:32 we've all experienced when using technology. Then, 09:11:37 11:15, 11:45 and we have invited folks that we work, to 09:11:41 talk about their use of technology during this time. And 09:11:46 maybe they, are new to technology. What they know now, 09:11:49 that they wish they knew then and what they would say to 09:11:54 folks that are maybe a little hesitant to adopt the piece 09:11:57 of technology or start to use those technologies. 09:12:05 Then we'll stop for lunch, 11:45, to 12:15, and for 09:12:09 lunch, and then we'll talk about combat isolation and 09:12:13 Josh, he's the manager of our clinical technology 09:12:16 program, he's going to be spending some time about the 09:12:20 actual technology, devices that can help combat social 09:12:24 isolation and loneliness that folks experience, then 09:12:27 we'll talk about programs and resource and say connecting 09:12:31 them to groups where they can go online and be able to 09:12:38 find resources to be connect the technology and people. 09:12:42 That's our agenda for today, and we hope it hits a sweet 09:12:46 spot for those that are in attendance. So they can take 09:12:50 this back and apply it to their profession or in their 09:12:53 personal lives. 09:12:56 I want to mention a couple of things. I mentioned this 09:13:01 is one of the four 245 that we have planned for our 2022 09:13:04 grant year, so our grant year I be October 1 through 09:13:08 September 30th, this is our first training and we have a 09:13:14 few other ones planned. To put those on your radar, and 09:13:17 February 17, job application accommodation boot camp. 09:13:21 And April 21st, we'll be doing assistive technology for 09:13:23 students transitioning from high school. Whether they 09:13:26 are going into high education or workplace, making sure 09:13:31 that they are able to connect with tools and divorces. 09:13:34 Then popular training that we have is one that is put on 09:13:38 by our clinical assistive technology program. This is 09:13:43 kind of a show and tell day, and tools and devices to 09:13:46 apps for every day living, we demonstrate stuff all day 09:13:51 long, it could be a tool or device or app for the folks 09:13:52 that we serve. 09:13:57 I want to let folks know, we will recording, training 09:14:02 today. And you can find those recordings, you got to 09:14:06 give me three or four days, but you can find these on our 09:14:18 website, that's Easter Seals and you will be able to find 09:14:20 the video there as well. If you are interested in 09:14:23 knowing about what we're doing, maybe you don't have time 09:14:28 to jot all of 24 stuff down, but it sounds like something 09:14:34 that would be interested thank you, you can go to Easter 09:14:36 Seals.com and scroll done to the bottom of the page and 09:14:42 put your email and you will sign up for our email list 09:14:47 and everybody and great a great, we don't spam you or 09:14:51 send out a bunch of messages through the list serve, it's 09:14:54 making you aware of of what's happening with our program 09:14:57 from time to time. 09:15:02 We would love for you to let us know what you would like 09:15:04 to hear about, if there is a topic that you have and you 09:15:08 want ut follow-up and do a full day training on a 09:15:12 particular topic, let us know. At the of today's 09:15:16 training, in your browser a survey will launch, and we'll 09:15:19 provide a link to the survey. And in the chat room 09:15:22 towards the end of the day as well. But we would love 09:15:26 and really value your feedback. How we did today, and 09:15:30 what we could do better and what your experience was like 09:15:33 and then what kind of topics wow like to hear? Let us 09:15:37 know. We're interested. And want to be able to get 09:15:41 helpful ?fertion and share helpful information to folks. 09:15:45 Couple of things with CEU's, the first thing, we covered 09:15:49 together, log in with your first and last name, and put 09:15:53 that into the chat or Q&A. And we'll be collecting those 09:15:55 and keep track of that. And make sure that gets 09:16:00 submitted to our partner who provides those. 09:16:07 There is a quiz for today. That's Easter Seals tech.com 09:16:11 forward slash 2020, isolation quiz, that would be the 09:16:15 link to that, so you can download it. If you go there, 09:16:17 make sure that you are looking at that and filling out 09:16:21 the answers that and you will be able to need that to 09:16:27 complete the CEU information form and. And you can go to 09:16:31 their website as well. And to be able to get that. If 09:16:36 you have any kind of problems, Nikol Prieto is our 09:16:41 outreach and community coordinator. If I could say that. 09:16:44 You can email her if you have any types of problems. I 09:16:49 would note don't take too long to fill those out, it has 09:16:53 to be completed in the first 60 days for it to be free, 09:16:56 if you wait longer, they charge you a ten dollar 09:17:00 processing fee. So I want to share a little bit about 09:17:03 the CEU process. 09:17:07 Let me talk briefly, about the INDATA project. Just to 09:17:12 give you an overview of what we do. So the INDATA 09:17:16 project is Indiana assistive technology at program, this 09:17:22 is a federal grant. And there are 56 projects just like 09:17:26 ours across the United States and US territories, it 09:17:29 doesn't matter where you go and we'll talk about the core 09:17:32 services that we provide today. If you live in a 09:17:35 different state or different territory, please note there 09:17:39 is a project in your local area. Who also provides a lot 09:17:42 of these core services that we provide as well. 09:17:45 And so, just want to make sure that you are aware of 09:17:46 that. 09:17:51 So two things. The purpose of the N data program, we 09:17:54 have two goals, the first is to spread the word about 09:17:57 assistive technology. That's what we're doing today. 09:17:59 That's the outreach information or the outreach 09:18:03 activities that we do. And but then the second thing is 09:18:06 getting people hands on assistive technology. We really 09:18:10 want to make it tangible for folk. We can talk about how 09:18:13 great something is, but until people really put it in 09:18:15 their hands and experience it, that's what's really going 09:18:20 to bring it to life for folks. There is the getting 09:18:24 peoples hands on that. To talk about those, the first is 09:18:27 is the outreach and information. And so, if you live in 09:18:30 the state of Indiana, and you need assistance with 09:18:34 anything, it could be any type of assistive technology 09:18:38 device or accommodation, whether temporary or, whatever, 09:18:41 if you have a question about any of those things, we have 09:18:48 an information in the lines set up, 88846612114, send us 09:18:52 an email. This could be, a temporary thing, maybe you 09:18:56 are injured and you are having trouble naifg the first 09:18:59 few steps in your house, we might be able to do hook you 09:19:05 up with a local contractor or build a ramp or borrow a 09:19:09 portable rarch from the lending library to use it for 09:19:13 temporary or accommodation, what I will getting better. 09:19:17 P we do AT hours, we talk about assistive technology and 09:19:21 we provide some hands on AT experience, we want folks to 09:19:24 get their hands on, if you belong to a support group, if 09:19:28 you belong to any type of group, that would be interested 09:19:31 having a topic provided to them, on assistive technology, 09:19:35 and we can tailor that to the group that you are part of, 09:19:37 let us know. And we would be glad to be able to schedule 09:19:41 that with you. We refer to those at AT hours. Full day 09:19:45 trainings, that's what we're doing here today. So we're, 09:19:48 you will get to experience that today, guest lectures and 09:19:51 we talk to Indiana college and say universities, teach 09:19:55 some classes at those places. And Podcast, and social 09:19:59 media, is something that we do often as well. We are 09:20:03 trying to find ways that we can get the word out about 09:20:06 assistive technology and the benefits of it and how it 09:20:09 can make a difference in peoples lives in a variety of 09:20:13 different ways, the blog, and YouTube and Twitter, pod 09:20:20 casing are ways that we try to get a wide, disperse the 09:20:23 information as widely as we can. 09:20:26 I want to mention, we're going to be talking, I'm sure 09:20:29 Covid is going to come up. And during some of the 09:20:32 conversation. We have collected infers from around the 09:20:36 country. And that I think is really helpful. As folks 09:20:40 look to address what's happening in their lives. The I 09:20:44 know it's been a year and a half, maybe a little bit 09:20:48 longer sings the world got the turned upside down. But, 09:20:52 I think obviously we're still in the midst of it. And if 09:20:55 you are interested in information, about our program and 09:20:59 how we're handling COVID-19, and what we're doing to kind 09:21:04 of address sanitization and all of those things, you can 09:21:07 go there, we have lots of other helpful tools and 09:21:09 information to share with folks. You can go to our 09:21:15 website, that's Easter Seals tech.com and we have 09:21:18 something on our menu bar, it's called COVID-19 and you 09:21:24 can find information for a lot of different instances. 09:21:28 I want to mention the demo and loan program. This is I 09:21:31 think one of the most valuable things that we do. So the 09:21:36 first thing, we offer two year door administrations of 09:21:40 various assistive devices, we have about 3,000 items in a 09:21:43 lending library. Someone on our staff would be willing 09:21:47 to come to your home or meet you where you want to meet 09:21:53 them, to do a 20 to 30 minute test drives for, this could 09:21:56 be personal listening systems or mice, or communication 09:22:01 devices, and alerting systems. All sorts of different 09:22:04 types of technologies. And the great thing about that, 09:22:09 you get a 20-30 minute overview of the technology. We're 09:22:12 not writing a report and providing recommendations, we're 09:22:14 getting you some experience with the technology. And 09:22:18 then what we'll do with that, we'll leave it with you for 09:22:22 30 days for you to be able to try it out if you like 09:22:27 that. Purposes for the library, it can help people make 09:22:32 informed systems it's a try it before you buy it program. 09:22:37 A lot of people break them, and they need to send it in 09:22:41 for repair, we can provide short-term loners while 09:22:45 something is being repaired or funded and there are lots 09:22:49 of situations where short-term accommodation are the 09:22:53 utmost importance and you need a temporary accommodation 09:22:56 to help you to do something for a short period of time. 09:23:01 We can do and provide equipment for those swayses as 09:23:03 well. 09:23:07 I want to mention the dough POE, this is our reuse 09:23:10 program, obviously lots of folks have devices, you might 09:23:15 have a computer, you may have a different adaptive 09:23:19 device, liking a video magnifier and or other AT devices 09:23:24 in this program, we will take that equipped if you are no 09:23:28 longer using it, we'll take that and fix it up and 09:23:31 sanitize it and get it repaired as best we can. And then 09:23:37 we make those devices to folks who are residents of 09:23:41 Indiana and have a document of disability. With computer 09:23:45 recycling what we do with those, we wipe the data off of 09:23:49 those computers and say we furbish and load a fresh copy 09:23:52 of Microsoft ten and we give those throughout the state 09:23:56 of Indiana with a documented disability. And this is a 09:24:00 great program. For folks that aren't connected to a 09:24:05 funding source and need a computer or an adaptive device. 09:24:10 It allows them to be able to get those free of charge, as 09:24:12 long as we have access to those. As long as we have 09:24:16 those in our position, we're looking for ways to get 09:24:21 people, especially those folks that aren't connected with 09:24:25 other funding sources. Next is our alternative financing 09:24:29 system, our program. We partner with an Indiana bank, 09:24:33 it's called star financial. And a lot of times, I think 09:24:36 the trouble that folks have, is being able to purchase 09:24:39 their own technology, they are not connected with a 09:24:44 funding source. They want to particular device but they 09:24:47 can't forward it. Through our partnership with star 09:24:54 financial, we can offer low interest extended term loans 09:24:58 to folks. This is a bank loan, you have to pay it back, 09:25:02 it's not a grant, but we can let folks borrow between if 09:25:08 I have hundred dollars and $35, to purchase an iPad or 09:25:14 app, or if you need an adaptive, or need to put the 09:25:18 vehicle to put the adaptive lift in, or you want to do a 09:25:23 home, remodel so that you can better access your kitchen 09:25:26 and bathroom, those types of places that would be a way 09:25:30 for you to apply for again, a low interest extended term 09:25:34 loan, what we're trying to do is drive down the cost to 09:25:38 make it more affordable month in and month out for folks, 09:25:41 it's a bank loan, you have to fill out some information 09:25:45 and we are our own application. But if you want to know 09:25:52 more about that, just give us a call, 884-66-1314, or 09:25:59 send us an email. And we can connect you to those. 09:26:02 Lastly, you know if you have questions, often times we 09:26:05 have answers, if we don't have the answer, we know people 09:26:09 that probably do. So I wanted to put up our contact 09:26:12 information for the INDATA program for just a moment. We 09:26:18 have an number set up for you, you can email us, snail 09:26:22 mail at our address or send us an email. 09:26:27 Or please visit our website, we have lots of resources on 09:26:29 our website and information about the particular programs 09:26:33 that I already mentioned. So again, if you have 09:26:39 questions, let you know. 09:26:43 I wanted to just take a moment and say, you know, if you 09:26:45 have any questions about anything that I have talked 09:26:53 about, let me know, you can put those in the Q&A, and 09:26:57 just going to pause for a moment and keep my eye on the 09:27:16 Q&A, to see if you guys have any questions about INDATA. 09:27:18 Awesome. I think that's it. 09:27:25 For that. So I'm going to stop my share. And I'm going 09:27:30 to let Kayleigh share her screen, hey Lee, how are you? 09:27:31 Go ahead and stop there. 09:27:33 >>>: Sure. 09:27:34 All right. 09:27:39 Kayleigh. 09:27:40 >>>: Are we good? 09:27:44 >>>: Yep, let me pin your video. So I will remove the 09:27:47 pin on me and pin your video, so folks will see you 09:27:49 throughout this presentation. 09:27:51 All right. 09:27:53 >>>: Perfect. We good to go? 09:27:54 >>>: I think we're good to go. 09:27:57 >>>: Well thank you, everybody and I'm glad to be here 09:28:01 and thank you to Brian and his team for asking me to be 09:28:05 part of this experience and I'm excited and hopefully you 09:28:08 take this away with some useful information and sternal 09:28:11 we'll have time at the end to offer any questions, thank 09:28:15 you for having me again. Just a quickly, I have no 09:28:19 financial relationships or, non-financing relationships 09:28:22 disclosed for this experience. Merely just because I have 09:28:29 an interest, I have an excitement passion about this. 09:28:33 Little bit me, and a project director of the university of 09:28:36 Indianapolis for aging and community, I have been there 09:28:41 for almost seven years. So we, do a variety of service 09:28:44 projects where we work with government, we work with local 09:28:47 community and we consider ourselves really a connecting 09:28:52 piece within the community and academic. In a nutshell 09:28:57 what I. I'm also a doctor of health science candidate. 09:29:02 At the university of Indianapolis. So my topic, my 09:29:05 research is around understanding the meaning of receiving 09:29:09 and dementia diagnosis and looking at it from a 09:29:13 pharmacological approach, that's a mouthful. So also, 09:29:17 within that, I'm exploring social connectiveness and how 09:29:22 it changes as one moves through stages of acceptance, I 09:29:27 have done a lot of research and digesting of literature 09:29:31 which you are around social ice lakes and what loneliness 09:29:35 is in general. So, when Brian was inquiring, I was like, 09:29:39 hey, that's me. I know this. And I like this stuff. Not 09:29:43 necessarily like, but you get what I'm saying. 09:29:49 So I wanted to define the terms, there are social 09:29:54 isolation and they are used within each other, and but 09:29:57 lonelinesses subjective, it's a personal feeling, they 09:30:00 might want more, but they don't necessarily have the 09:30:04 opposite, so it's a feeling of being isolated. Where 09:30:08 social isolation is subject, we can measure it. It's the 09:30:11 state of having few social relationships, external people 09:30:15 can see that. And so if it's infrequent social contact 09:30:18 with others. So as I said, frequently they can occur 09:30:21 together, but they can also be independent from one 09:30:23 another as well. 09:30:28 So, I wanted to start off with a good session, a morning 09:30:31 session of true arrest false, so I have some questions 09:30:34 here and Brian will launch the first question for us, and 09:30:38 answer true or false. Again the, this is completely 09:30:42 anonymous, it's just a matter of, creating some light 09:30:46 atmosphere and really getting everybody awake this 09:30:50 morning and around social isolation and loneliness and 09:30:54 Brian, you want to go ahead and launch the first 09:30:55 question? 09:30:57 >>>: Sure, sliewltd. 09:31:03 >>>: Question one, so true or false, social isolation is 09:31:09 a growing health epidemic among individuals which has been 09:31:14 exacerbated by the COVID-19 pandemic. 09:31:21 What do you think? 09:31:24 >>>: I will let folks keep answering that. Let me know 09:31:27 when you want to end that poll. 09:31:30 >>>: We have about ten more seconds. And I know that 09:31:36 when I would, when we were hosting Zoom, for some reason, 09:31:40 the host couldn't see the poll of the amounts. So when 09:31:45 you close it, we'll see if that's working. We'll go ahead 09:31:50 and close here in five, four, three, two, one. And we'll 09:31:51 share. 09:31:53 >>>: We'll share the results. 09:31:56 >>>: All right. Look at you guys. All right, so 09:31:59 majority said true, which is absolutely correct. So I do 09:32:03 want with a caveat of saying, most of the stuff that I'm 09:32:06 presenting on today, it's research, its what we understood 09:32:11 before Covid and as Brian said, COVID-19 will intereject 09:32:16 itself in the conversation, more times than we count in 09:32:19 the last year and a half, with that being said, all the 09:32:22 things that we're talking about, understanding that, 09:32:27 social isolation and loneliness with a a issue, now we're 09:32:31 seeing, kind of like this trickle effect of everything 09:32:37 being exacerbated. Anybody else question. 09:32:41 So,. 09:32:42 >>>: Here we go. 09:32:46 >>>: Next question, the health risks of prolonged 09:32:53 isolation is equivalent to smoking 15 cigarettes a day. 09:33:06 True or false? 09:33:12 >>>: We'll wait here for five more sends. 09:33:14 I want to go ahead and close that one? 09:33:18 >>>: Yep. 09:33:22 >>>: Awesome. Okay. Again, majority said true. So yes, 09:33:25 this is correct. And I ensure everybody is shocked to 09:33:30 understand this and fully grasp this the negative affects 09:33:35 and the health risk of prolonged isolation are the 09:33:39 equivalent as taking a toll on your meant and physical 09:33:42 health equivalent to smoking 15 cigarettes a day. 09:33:42 >>>: Wow. 09:33:43 [LAUGHTER] 09:33:46 >>>: Yeah. It's pretty crazy, right. 09:33:53 All right. Next question. 09:33:57 Feigning lonely doubles the likelihood of developing 09:34:07 dementia, true or false? 09:34:14 >>>: I give you a couple more seconds. 09:34:20 Go ahead and close. 09:34:24 All right. We're getting a little bit more on the 09:34:29 division here. But yeah, the through the is feeling 09:34:32 lonely -- that is the question is true. And you are 09:34:38 catching on to a theme here. It's very bad. And we'll 09:34:42 talk little bit about the health, and the impacts but, 09:34:46 yeah, so, certainly you can understand if it's equivalent 09:34:51 to 15 cigarettes a day. How that impacts your body 09:34:56 understanding the way develop, one can develop dementia, 09:34:59 there are similarities there. Within inflammation and 09:35:02 all of that. We'll talk about that a little bit. And 09:35:10 next question. 09:35:16 Loneliness is a predict tore of heart disease than 09:35:24 obesity? 09:35:27 >>>: All right, we'll close here in the next couple of 09:35:31 seconds. 09:35:43 Okay. Yep. The answer is true. So again, it's kind of 09:35:47 one of the those facts you see that 15 cigarettes a day, 09:35:50 we learn so much about heart disease and the correlation 09:35:54 between obesity and obesity and chronic disease AND SEE 09:35:57 kind of sit with that information, a minute and 09:36:02 understanding that loneliness is a bigger predict or of 09:36:07 heart disease than obesity, and we'll talk, how it's 09:36:11 caused and the be risk factors. 09:36:13 All right. 09:36:21 Last question. 09:36:26 So, on average, lonely adults have lower household 09:36:31 incomes and less wealth. Would you say that's true or 09:36:42 false? 09:36:47 >>>: All right. Couple more seconds. 09:36:57 Okay. All right. This seems to be the closest one to, 09:37:01 you know, a mix of true and false. But yes, so we'll 09:37:05 talk about this little bit later, research does indicate, 09:37:08 lower incomes and less wealth are attributed to increased 09:37:12 feelings of loneliness, so thank you, guys for playing 09:37:15 along with me and I hope you guys found it enjoyable. 09:37:19 And you know, just trying to understand the full, 09:37:24 capacity of what loneliness entails. So, I'm going to go 09:37:30 ahead and move on here. 09:37:37 So some key findings this is a high level over, the AARP 09:37:42 public policy institute partnered with Stanford on health 09:37:47 and aging. That's a mouthful. So they used the UCA 09:37:54 loneliness scale, UC LA. This scale is well-known used 09:37:57 often times throughout research when looking at 09:38:01 loneliness, I found some key points on kind of really 09:38:05 what they found through the study. And really, what the 09:38:09 important high level pieces are. So, they did find that 09:38:15 35 percent of adults and 60 adults reported feeling 09:38:19 lonely, I want to do say again, this information was 09:38:23 collected between 2018 and 2019, right on the cusp of 09:38:27 COVID-19. And the information is pre-COVID-19. So, 09:38:29 taking all of this information that we're talking about 09:38:33 today, and understanding that, we can add a whole other 09:38:39 layer of heavy have Iness as COVID-19 unraveled. We all 09:38:45 extender some level of social isolation and loneliness 09:38:47 through the pandemic. They found that individuals who 09:38:51 are, lonely are more likely to turn to isolated 09:38:57 activities to cope. So eating and, eating television, 09:38:58 come on,. 09:39:02 [LAUGHTER] laugh. So eating. And television, and 09:39:06 Internet, and everybody is, watching all the latest and 09:39:10 greatest on Netflix, I can attest to that, when we were 09:39:15 stuck, we couldn't go anywhere, we were watching all the 09:39:20 hype of all the Netflix bing worthy shows. People who 09:39:25 feel lonely are more likely to do lonely activities. And 09:39:29 they did determine that it's loneliness is not 09:39:32 necessarily caused by a single event, we'll talk about 09:39:35 this a little bit. There are plane different factors 09:39:39 that interplay with this, you look at social network and 09:39:43 the physical location. Graph location and depression and 09:39:49 anxiety, and the all of these parts play a very with each 09:39:53 other to determine, if someone feels lonely. 09:39:57 Then unpaid caregivers low income individuals and LGBTQ 09:40:02 individuals are at a greater risk, use the UC LA 09:40:05 loneliness scale, they found caregivers because of the 09:40:10 stress of being a caregiver, they scored eight percentage 09:40:18 points higher on the loneliness scale and,. 09:40:22 And individuals who identified at LGBTQ are 14 perch 09:40:25 points higher, there is a variety of reasons why all of 09:40:30 these impact. But you know, it's understanding 245,s 09:40:44 Not being caused by a single event, there 09:40:50 are in trins sick factors, that's our motivations that 09:40:55 come from within. Extrinsic shall arise from external 09:40:59 factors, intrinsic and the psychological response, kind 09:41:04 of your social group, how they act, extrinsic, you are in 09:41:07 the environment that you are placed within, sometimes 09:41:10 that's without without your control. Life events and 09:41:14 translations without your control. Just person 09:41:16 circumstances that you might not be able to change 09:41:18 yourself. 09:41:22 And then here we have a picture of the brain, and so 09:41:25 several brain structures they found can be affected by a 09:41:30 lack of social interaction. But primarily, these three 09:41:33 components you have got the pre-photon tal cortex here on 09:41:36 the top left, that's the part of the brain that's load in 09:41:41 the front of the temporal lobe, it's noted for planning 09:41:46 and cribs to personality development. And then, down on 09:41:51 the lower left, you have the amygdala, it's a set of 09:41:56 nuclei that are deep within the temporal lobe. This is 09:41:59 note woarlt for emotions and emotional behavior and 09:42:02 motivation. And all of those different things. And 09:42:07 lastly, you have got the hippocampus, that's a complex 09:42:11 brain structure. It's embedded deep within the temporal 09:42:14 lobe that's for learning and memory. It's pretty 09:42:19 apparent that, if you are able to see some true affects 09:42:24 of loneliness and social isolation, impacting the brain, 09:42:29 how this could interplay with developing depression and 09:42:33 isolating yourself and having decreased feetion of 09:42:37 self-worth. Research shows, that chronic loneliness has 09:42:42 a significant impact on on brain health. You are looking 09:42:46 at, maybe it's affecting your ability to concentrate and 09:42:49 make decision and say problem solve, all of those 09:42:51 different components. 09:42:55 So looking at the impact of lonelien on health, there is 09:43:01 a clear connection between, of understanding that, health 09:43:04 and rate of loneliness of correlated. Particularly, 09:43:09 around self-reported health. So how one feels their 09:43:13 physical and mental health are, directly relates to how 09:43:17 their quality of life is linked and directly relates to 09:43:22 loneliness. The next slide we'll show om graphs, about 09:43:24 that as well. 09:43:29 So, someone who is suffering from loneliness has a 09:43:33 increased likelihood of depression and anxiety. We 09:43:36 understand that if someone is lonely, that they could 09:43:41 have low feels of self worth and they can develop 09:43:44 depression and anxiety from this. On the flip side, 09:43:48 someone that suffers from depression and or anxiety, have 09:43:52 the predisposing factors, where they don't want to 09:43:56 interact, and therefore it would cause loneliness, it's 09:44:00 the circle affect, these both interchange within each 09:44:03 other so easily. 09:44:08 So, lack of social stimulation and loneliness induces 09:44:11 chronic stress. And as we have talked about chronic 09:44:14 stress a little bit, that really does, you know, we all 09:44:17 have heard about the fight or flight system within our 09:44:22 body. When your body is constantly feeling stressed, it 09:44:25 really DID YOU SAY impact the inflammatory responses 09:44:30 within your body. So you have elevated biomarkers and, 09:44:37 then, within that, it increases your chance of, chronic 09:44:41 disease and premature death. Your body is in this 09:44:45 chronic state of stress and inflammation, and that's how 09:44:50 loneliness can be contributed to poor sleep. And chronic 09:44:55 diseases, like we talked about for cardiovascular 09:44:59 diseases and dementia. How it has to do with the 09:45:03 interplay of the inflammatory responses and that chronic 09:45:07 strez within the system. Loneliness, people who report 09:45:11 that they are lonely, often times have poor sleep, we 09:45:14 know how vital sleep is. I have a one and a half year 09:45:21 old, so I can attest how vital it is. With lack of 09:45:26 sleep, you will have this regulation in the hormonal 09:45:30 components within the body. So again, this holistic 09:45:33 picture of what's happening in the brain and how that's 09:45:36 controlling everything else in the disregulation of 09:45:40 several systems. It's easy to understand, when you look 09:45:45 at it, how negatively negativeness can impact their lives 09:45:49 physically and mentally. So looking here, we've got a 09:45:53 percentage of midlife and older adults who are lonely, 09:45:57 this is the AARP study that I was talking about earlier. 09:46:00 This is overall health. So you can see here, when people 09:46:04 rated that their health was from excellent to poor, there 09:46:09 is almost a tiered step-by-step here. So it's like a 09:46:14 direct link here. People who report that their personal 09:46:17 perception of their overall health is poor. You can see 09:46:23 here, they rated 67% of themselves, that they are lonely. 09:46:27 Again, moving up, you have got fair, good and all the way 09:46:31 up to excellent, where 26% of people reported feeling 09:46:35 lonely, so I thought that was interesting. To just see 09:46:39 that it's almost a direct link which is pretty 09:46:40 fascinating. 09:46:43 Again, here, as we talked about chronic diseases I 09:46:47 thought it would be interesting to share same study. Be 09:46:51 interesting to share this, this is the percentage of 09:46:53 midlife and older adults who are lonely by medical 09:46:59 condition. So, high cholesterol, diabetes and sexually 09:47:02 transmitted and disease and sleep disorders and you get 09:47:06 down to chronic pain, then you hit mood disorders and 09:47:10 anxiety and depression. As you can see on the left, 09:47:14 these almost take a approach of increasing to where when 09:47:18 you get to anxiety and depression and other mood 09:47:21 disorders over 50% of them felt lonely. It goes back to 09:47:26 the link between mental illness and depression and 09:47:29 anxiety, how they can correlate with each other, vs. 09:47:33 causing loneliness and being cause dz by loneliness. So 09:47:38 obviously, we understand that the health impacts of 09:47:41 loneliness and social isolation are extreme, but it's 09:47:45 taxing on the healthcare system and their significant 09:47:49 financial impacts. And so, they did find the research 09:47:55 found that 29% of people who would identify as, social 09:47:59 isolated or lonely, are more likely to use skilled 09:48:03 nursing services. So that goes with saying, if these 09:48:05 individuals don't have that support network, they are 09:48:09 more likely to have to go into skilled nursing services, 09:48:13 because they don't have that support system to help an 09:48:17 agent placed within their home. You have higher rates of 09:48:22 health care utilization and ER visits and hospital 09:48:29 readmissions. So you have got 4 million adults in 09:48:35 Medicare and that's repping an estimated of 6.7 billion 09:48:39 in Medicare spending annually, as I was looking at those 09:48:42 figure, it's easy to assume that this is probably the low 09:48:50 assumption. Just because, reporter that they are social 09:48:54 isolated or lonely, that's a very subjective measure. 09:48:58 Also maybe somebody doesn't want to share that, it could 09:49:02 be that these numbers are higher than what we understand, 09:49:06 because of under reporting on the older adults part. 09:49:11 So, looking at lonely and how it impactses older adults, 09:49:15 again, the research showed that the number of individuals 09:49:20 50 and older are lonely, exnted to reach 2 million by 09:49:27 2025 and 2026, that's an increase from from 2016 up to 09:49:31 49% 234-RS. Which is a lot. Again, this research was 09:49:40 conducted before, the pandemic. So, I think a lot will 09:49:44 unravel here and we can understand what being isolated 09:49:47 and the pandemic has unfortunately done. 09:49:53 Half a million older people, at least five or six days, 09:49:58 go at least that time without speaking to anybody. I 09:50:01 thought that was insane to grasp 245. That's an entire 09:50:06 week of not seeing or speaking to anyone. I don't think 09:50:10 I can recall a time in which I have ever done that. So, 09:50:13 it's just, mind blowing to really kind of sit with that 09:50:14 information. 09:50:19 And well over half, so 59% of individuals 85 and over, 09:50:24 and 38% of individuals, in between the 75 to 84, live aa 09:50:29 loan. And two out of five, older adults, that's about 09:50:33 3.9 million, say the television is their main company. 09:50:39 As we talked earlier in our true and false, or, when we 09:50:45 talked about lonely individuals are more likely to 09:50:54 conduct, that partake in activities that are lonely like 09:50:58 watching television or browsing the Internet, and or 09:51:02 eating. And all of those things, looking at it from 09:51:07 another perspective, why should this, living a social 09:51:11 active lifestyle is important. We can say, it creates a 09:51:21 longer life-span. It strength, and your, and increased 09:51:25 of degree presentation and anxiety, the caveat, it will 09:51:29 improve your mentality well-being and it lowers this, as 09:51:33 we talked about the inflammation and the cron he can 09:51:36 stress in the bed. Not to mention there is a adherence 09:51:41 to medical treatment. So if you have positive peers, 09:51:43 within your life, who are encouraging you to take charge 09:51:47 of your health and you know, making sure that you want to 09:51:51 be around, to be with your friends and family, there is a 09:51:56 more likelihood of medical treatment, this is a trickle 09:51:59 affect of overall health and wellness. 09:52:03 So, here we have a percentage of midlife and older adults 09:52:06 who are lonely, by participation and community 09:52:09 organizations. Same study. I thought it was really 09:52:14 interesting, that again, there is almost a tiered step 09:52:20 here. Of individuals who are, not affiliated with any 09:52:23 community groups and there are reports of loneliness, vs. 09:52:27 those that are in one group three and four and there are 09:52:31 incidences of loneliness, reiterating the importance of 09:52:35 having a social active lifestyle, and how it does impact 09:52:41 ones feeling of being lonely. 09:52:46 Okay. So some predisposing factors, we talked about the 09:52:50 depression and anxiety. Low relationship or qualities or 09:52:54 support, I think that is pretty understood, if you don't 09:52:57 really have a good strong network of family and friends, 09:53:02 I think it would be pretty understandable to feel lonely 09:53:06 and social isolated and lack of community engagement, the 09:53:10 graph that I just showed, the less likely someone is to 09:53:13 be involved encommunity, the more likely they are to feel 09:53:17 lonely, even some studies that I was reading through, 09:53:21 even small moments of connection through the day can make 09:53:26 a difference, saying hi to the stranger and as you all of 09:53:29 these little pieces throughout the day, can make a 09:53:33 significant difference. So living alone, disruptive life 09:53:39 events. And be bereavement and gender. So, disruptive 09:53:44 life events, a death in the family, bereavement loss of a 09:53:50 spouse and even gender, they have found that older adult 09:53:55 males are more apt to be socially isolated. And I 09:54:01 thought, it could be, there is a possibility that because 09:54:04 more older adults are women. And so, it could be if you 09:54:11 are an adult men within their life, they might not have a 09:54:14 strong social connection or social network as they get 09:54:17 older, as far as connecting with other males go. 09:54:22 Then, you have got chronic illness, and poor health 09:54:24 functional ability, so again, if you are suffering from 09:54:31 illness, and you have got limited functionality, and 09:54:35 someone might feel socially isolate and had they might 09:54:39 not engage in social connection as one typically would. 09:54:43 We talked about caregiver burden and the stress and 09:54:46 demands of being a caregiver, can be a very isolating 09:54:49 experience, rewarding but, especially if you kind of are 09:54:54 one that's care giving and you don't have a broader 09:54:58 social network, so you don't have that like comradery of 09:55:04 sharing your experience. And sensory of definite pri 09:55:07 innovation and loss of hearing shall where someone if 09:55:10 they can't hear that well or they have a loss of vision, 09:55:13 going out and interacting with others, could be very 09:55:16 challenging for them. 09:55:19 That will also interplays and cognitive deficits, if 09:55:23 there are some memory impairment going on, you know, 09:55:27 serge that could impact their ability to feel lonely and 09:55:37 or withdraw socially from their work, limited trpg, this 09:55:38 is the extrinsic, something out of your control. The 09:55:42 build to drive and or access public transportation can be 09:55:48 a eliminating factor, then technology, we'll spend the 09:55:52 average talking about, adaptive technology and how, this 09:55:56 can, how the benefits are there to really kind of overall 09:55:59 improve and enhance life. Especially now in the time of 09:56:03 COVID-19. But, some people don't have that ability. So, 09:56:07 that's why Brian will be talking about that today. If 09:56:10 they have limited access to technology, then that really 09:56:15 does isolate them to a very serious degree, there is no 09:56:19 way of connecting on that browedder perspective. 09:56:25 So, looking at the impacts of technology and loneliness, 09:56:30 technical is an effective tool this. Research has 09:56:34 started diving into this before the pandemic, and safe to 09:56:38 say, that all of these virtual meetings and connecting, 09:56:43 virtually are not going anywhere. I am a stepping on 09:56:48 leader of false prevention class, it's a seven week class 09:56:51 that is in person, but they also through the pandemic, 09:56:54 understand that we couldn't gather a bunch of older 09:56:58 adults together, and within hospital session, they 09:57:01 decided to trial, a virtual component and the virtual 09:57:03 component has been so successful that it's now part of 09:57:07 the program. So you know, there is some silver linings 09:57:11 to, oh, gosh, that would never happen and here they are. 09:57:14 Technology was certain affected before, and I think that 09:57:18 we'll see kind of this unfolding of all the different 09:57:22 exoans how technology can help us to connect with the 09:57:23 life around us. 09:57:28 So, COVID-19, again, has led to, all of us being 09:57:33 increased depends on technology. Having family Zoom 09:57:36 sessions and my father in-laws family with get together 09:57:40 and they would do game nights, and they would play via 09:57:45 Zoom, it was really great from a socio logical 09:57:48 perspective of people, understanding people and the human 09:57:52 drive to connect. Just seeing how we modify just to 09:57:56 maintain that connection is really fascinating. So 09:58:03 studies have confirmed that animal robots have, reduced 09:58:08 feelings of loneliness, and augmented reality leads to a 09:58:12 higher sense of social presence, and video communication 09:58:16 technology improves social connectedness in older adults. 09:58:19 And social technology in general, so you are looking at 09:58:23 email, Facebook and online video services and instant 09:58:27 messaging systems. That all has been link dz to lower 09:58:32 level of lonely and and depressive will symptoms. So I 09:58:37 feel like, this is overall, it's things that we knew were 09:58:41 happening. We understood what was unfolding and then 09:58:45 Covid hit and this is the only way we can connect, but 09:58:48 luckily, we're seeing a greater benefits of being able to 09:58:51 stay connected with people. And. 09:58:58 So with that being said, iemg going to open it up to any 09:59:01 questions. I shared a lot of information. I'm more than 09:59:06 happy to answer questions or share go and share 09:59:10 literature with you all or help articles with you all. 09:59:13 Let me know if you have any questions. 09:59:15 >>>: We have one in the Q&A. 09:59:20 It says, how did you notice an increase of social anxiety 09:59:25 and how that pick the one overall health. Kind of talked 09:59:29 about that. Little bit, maybe you want to go further in 09:59:30 that. 09:59:35 >>>: Let me read the question again. 09:59:40 I would say, I have not particularly unraveled social 09:59:45 anxiety. However, I could 100% agree that this could 09:59:48 interplay with each other, it's almost like the longer 09:59:51 someone dissoccers them from the community or other 09:59:56 people in general, that it could lead to the fear of 10:00:01 doing so or anxiety, I'm not necessarily here for this 10:00:04 topic, I would be happy to look into the topic, and I 10:00:10 could be certain that could be a factor. Excuse me. 10:00:17 Yes. There is another one. Yes, so Patrice, I would be 10:00:22 happy to do so. Like I said, it's something that I have 10:00:26 and then the quite a while researching on. It's like, it 10:00:30 becomes a part of your life. Your doctoral life becomes 10:00:34 kind of like seeps into every component of your life, I 10:00:39 would be happy to share my information with you. 10:00:42 >>>: Kayleigh, you have a question specifically about 10:00:45 some of the questions on the CEU quiz, you have to take a 10:00:52 quiz at the AT website and our presenters created some 10:00:55 questions. That first question with the number of older 10:01:01 adults who report social isolation and high levels of 10:01:03 anxiety since the pandemic ssm and there was a personal 10:01:08 knowledge, what I have in my records, it's 66%. 10:01:10 >>>: That was something I have in here teef that came 10:01:12 from me, Nicole. 10:01:13 >>>: Sorry about that. [MULTIPLE SPEAKERS] 10:01:16 >>>: I have a lot of percentages in here, I'm trying to 10:01:17 remember. 10:01:17 [LAUGHTER] 10:01:20 >>>: Right. 10:01:21 >>>: All right. 10:01:24 >>>: Okay. So you are good on that one? 10:01:28 >>>: Yes, I am and you see a few more coming in. Do you 10:01:35 foresee in dementia to people having had COVID-19 if I do 10:01:39 not think that I am qualified to handle that question. 10:01:43 Nor am I sure we really know that yet. You would think 10:01:48 that, I feel like if we were dissect that a little bit, 10:01:51 you can see increased inflammation markers and 10:01:57 understanding what Covid does to the body. Someone who is 10:02:02 already pre-disposed, you know, genetically and or had 10:02:06 already had some mental cognitive impairm, then certainly 10:02:09 developing the trauma of having COVID-19 in the bodies 10:02:14 fight or flight response of trying to defeat COVID-19, I 10:02:19 do believe could probably cause an increased likelihood. 10:02:24 However I'm not a medical doctor. I'm not sure we have 10:02:28 enough research yet to prove ever prove that or and 10:02:32 understand that. It will be a minute before we do. 10:02:36 >>>: I'm a part of the brain injury association of 10:02:39 Indiana board, we have been talking about that from the 10:02:46 brain injury, and how COVID-19 affects peoples brains, 10:02:50 what that looks like longer term, like you said, Kayleigh, 10:02:54 I don't know I don't have a lot of information or research 10:02:58 has been done and they are looking at what those long term 10:03:00 affects are. 10:03:03 >>>: I think, unfortunately, it will be a minute before 10:03:08 we really understand a lot of what COVID-19 has unraveled. 10:03:14 >>>: Right. So I would like more information on social 10:03:18 connectedness and literature. Sure, is that something, 10:03:21 where Nicole, could you possibly get her contact 10:03:24 information and I could connect with H her? 10:03:34 I sure can. 10:03:34 >>>: 10:03:39 It seems the opposite, as you just mentioned, (reading 10:03:40 from the chat). 10:03:47 >>>: So actually, Jen, Z's, the generation who is grown 10:03:51 up with technology, in their hands from the start. They 10:03:55 actually do have higher reports of loneliness, simplefully 10:04:02 because their lives are, so reliant on social media. And 10:04:07 they kind of the perception of what you see on social 10:04:10 media vs. reality. There are ways of using technology are 10:04:15 different than older adults. Older adults are likelily 10:04:18 to, get on social media to make those direct connections 10:04:21 and the contacts. See what family and friends are doing. 10:04:26 So it's a little bit different. You have for teens and 10:04:30 general Z, you have the influencers and all of these 10:04:34 different things of people kind of bombarding you with 10:04:36 information and products you should have and things you 10:04:40 should try. The intent on the usage of social media is 10:04:44 different. If that makes sense. Where older adults like 10:04:48 I said, are getting on to see family photo and say 10:04:52 connecting with loved ones. That's how I use Facebook 10:05:01 messenger, my mom has a an iPhone and we face time. It's 10:05:06 really the intent behind social media is the driving 10:05:08 factor there. 10:05:12 >>>: Excellent. Any other questions? You can type those 10:05:15 in the Q&A. I have just, listening to your presentation, 10:05:21 Kayleigh, when you said, sit with this information, I kept 10:05:24 looking at the stghts, I would never have guessed 15 10:05:29 cigarettes a day, how many folks, it's unbelievable. Yet 10:05:33 this isn't something new, like you said, this has been 10:05:37 around for a long time, just now, we have pulled the 10:05:41 blanket back on some of the stuff to see how it's 10:05:42 affecting folks. 10:05:48 >>>: You know, I can relate. I had studied this before 10:05:53 COVID-19. Working on my project. And then, I had a baby. 10:06:00 Nine days before the pandemic started. And so, my whole 10:06:05 life turned upside down, my husband as well. He packed up 10:06:11 his computer and I was on maternity leave, there was 10:06:15 some,s beliefs about ma ternlt leave can be a lonely 10:06:19 experience, you are so tired and you are caring for this 10:06:24 tiny baby, you are kind of isolated in a way, you can't 10:06:29 hop up and go to target, but sometimes you don't want to 10:06:33 be judged having a three day old. On top of the all the 10:06:37 of those social expectingings of you know this maternity 10:06:39 leave and then having the pandemic, and at that point, it 10:06:43 was the height of it. So we couldn't have our parents 10:06:48 over. So just, overwhelming feelings of loneliness. So 10:06:52 it's really, it's one thing to studies and it understand 10:06:55 it, and the severity behind it, what it did to our mental 10:07:01 health. It was, it was insane. I would never want to do 10:07:06 any of that again. We welcomed socialization, even the 10:07:10 small bits that we have and our son is not vakd, so we are 10:07:15 careful about that. Just, kind of researching that and 10:07:19 then experng that, everybody has experienced that to some 10:07:22 degree through the pandemic. Having a brand new baby 10:07:27 through the process has been a very isolating experience. 10:07:30 >>>: Absolutely. There was a thing in the chat, just, 10:07:33 some folks had wanted to get your contact information. I 10:07:37 don't know if you have that slide, a slide. 10:07:38 >>>: Can I put that in the chat? 10:07:42 >>>: Sure, absolutely. 10:07:45 >>>: I didn't even think. To put my contact information 10:07:47 in there. 10:07:49 [LAUGHTER] 10:07:51 >>>: Here you go, guys. 10:07:54 >>>: We have another comment in the chat room, the 10:07:58 independent living center in eastern Indiana holds low 10:08:03 vision support groups mainly for older adults online. As 10:08:06 we've all experienced, even us, we used to do this in 10:08:10 person, and we used to have more folks in person than 10:08:13 online. Now we're doing everything online, and I think 10:08:17 we'll talk by the a little bit later. Pandemic, turned 10:08:21 everything upside down for everybody. We had to figure 10:08:25 out how to do most things. Yeah. That's great. 10:08:30 >>>: Yeah. That's really cool, thank you for sharing. 10:08:32 >>>: I want to make sure folks know, if you still have 10:08:37 questions, you can still put those in the Q&A. Or, but 10:08:42 also, I wanted to mention again, we will we have this 10:08:45 slide deck. There is a lot of information and a lot of 10:08:50 statistics and research. That I'm sure would be 10:08:53 interesting for you as you listen, but for to be able to 10:08:57 share with folks that you work with. We will make these 10:09:00 slides available to folks. And so, what we're going to 10:09:05 do, we're going going to take a small break, and you can 10:09:10 grab a snack and we'll get back and start back up at 10:09:15 10:20. So let's go ahead and take a break until 10:20 and 10:09:18 I will put a slide up here, so folks know that. Give me a 10:09:22 moment to share my screen. 10:09:29 But we'll get back together alternate 10:20. 10:18:18 We'll get back together at 10:20 (break). 10:18:23 >>>: Guys, we'll get started in a couple more minutes and 10:18:28 then we'll jump into asm T and social isolation and really 10:18:33 focused on the barriers to tech adoption. So, give folks 10:18:38 just a couple more minutes to get back to their desks and 10:18:45 settling in and we'll tackle barriers to tech adoption 10:18:46 next. 10:18:51 >>>: Brian, do you have, so Alicia has posed a question 10:18:55 in the Q&A. But I don't necessarily have any other, other 10:19:01 than having an aid sitting in there, I'm not sure I'm 10:19:07 aware of anything. I'm curious if you have insights on 10:19:11 technical that could help with modification for her? 10:19:20 >>>: Um, I'm reading through that now. For folks who are 10:19:24 wondering what we're talking about, you probably haven't 10:19:28 seen that yet but the question is, wondering about opgs 10:19:33 for older people in nursing homes with dementia who have 10:19:37 for gotten how to use the phone. She can communicate, 10:19:40 this person can communicate pretty well, but is there 10:19:43 something to aid with phone calls, since without having a 10:19:47 nurse in there, she's unable to answer. She needs some 10:19:50 help answering the phones. I think a lot of times, I 10:19:57 don't know -- that would be pretty specific to the person, 10:20:02 you have to look at what's in the room and what can she 10:20:06 act and what's her mobility like. There are like switches 10:20:09 that you can kind of, as long as she can hit a button, 10:20:15 will she remember to hit the bound when the phone rings? 10:20:20 We could hook a phone that's voice activated and you can 10:20:24 pick it up by your voice. It makes it simple. 10:20:28 >>>: That's really interesting. But like you said, it 10:20:32 seems like it would be tailored specifically to each 10:20:38 individual. You're not sure about her moablght at this 10:20:38 point. 10:20:42 >>>: Absolutely yes. It's a little tricky there. Let me 10:20:46 think more about that and. We're going to little bit 10:20:50 about AT and the tools. Those kinds of things later on 10:20:53 today. There might be something within that presentation 10:20:56 that might have something to do with that. I will keep 10:20:58 hold of that question, and think more about that. And 10:21:03 then, maybe provide a more complete answer here with some 10:21:11 different options for folks of we're going to start 10:21:16 jumping in and we're going to talk about tech barriers. 10:21:19 That can really make a challenging for folks specifically 10:21:24 because of social isolation, because of the time and 10:21:28 period of time that we're living in. It's challenging. 10:21:32 If you are not able to adapt or adopt to technology, 10:21:37 sometimes, being more isolated kind of leads to that. The 10:21:41 way I want to start today, I want to talk about currently 10:21:45 in the way we live in the world we live, not sure if you 10:21:51 have noticed, but I'm sure you have, but technology is 10:21:54 really everywhere these days. You really can't hide from 10:21:57 it. I think it's an important place to start as we kind 10:22:03 of talk about barriers people face. Because deciding if a 10:22:06 device is right for you or not, that's the barrier. But 10:22:11 ultimately, I feel like we find that technology is sort of 10:22:15 eninto our lives, in order to do certain things, you can't 10:22:19 avoid it. I often tell people, in presentations, that the 10:22:23 Internet itself might be the most transform active 10:22:26 technology ever created and we can argue whether that was 10:22:30 for the good or the bad. But the fact remains the same, 10:22:34 it really is voaf eninto the fabric of your every day 10:22:40 lives, than we might realize. For instance, has changed 10:22:44 the way we interact with each and how we communicate with 10:22:48 each other, and the phone, and text, messaging and voice 10:22:54 calls. Emails and the list can go on and on. 10:22:57 It also chas changed how we learn and how we gather 10:23:01 information. Google went from being a search engine, in 10:23:07 a website, to being a verb. I wonder, just kind of 10:23:10 wonder how many of us looked up the weather on your phone 10:23:13 before we left for a walk or headed out to work this 10:23:18 morning. The Internet for better or worse, helps us to 10:23:22 be more aware of what's going on around us. It's helping 10:23:25 us to communicate and how we learn and how we get things 10:23:32 done. It's made things so convenient for us. And on my 10:23:37 phone, it's either schedule a meeting or reply to an 10:23:40 email at any time. It's super fast, and it's so much 10:23:44 easier than it's ever been before. But this is where we 10:23:47 can debate, whether it's good or bad, because it is so 10:23:52 easy. Sometimes it takes up larger chunks of our lives. 10:23:57 But it has made a lot of things so much more fast and so 10:24:01 much easier for us. And it's the convenience factor. 10:24:04 It's also changed how we take care of ourselves shall our 10:24:07 health, and mobility, although still difficult for some, 10:24:13 has become so much easier and Uber and, and other 10:24:18 services, where you can have someone transport you and 10:24:21 transport you to a place, a store, a restaurant, all of 10:24:24 those types of places. Or they can bring things right to 10:24:28 you, shopping and grocery and say doctor visits and 10:24:33 medication all of those things, have really been impacted 10:24:37 by technology in recent years. Because of our health. 10:24:40 Because of technology, and so it's impacted not only how 10:24:44 we learn, and how we interact with each other, how we get 10:24:48 things done, but also how we take care of ourselves. I 10:24:51 would like to take a moment and I will do a poll for 10:24:54 everybody as well. Just to see the areas of your life 10:25:01 where you use technology. This isn't an, I can't do 10:25:05 that, Zoom gives me ten answers, so it's not exhaust 10:25:08 active, you can choose all that apply to you. But I 10:25:11 thought it would be interesting to hear from you. Let me 10:25:19 go ahead and launch this poll. And we'll take this. 10:25:23 So if you can take a moment, what areas of life do you 10:25:47 use technology? You can choose as many as apply to you. 10:25:59 Give folks another ten seconds here. 10:26:04 All right. So in end that poll, and share the results 10:26:09 with folks, as you kind of see, the majority of us use 10:26:12 technology in a lot of different ways. Communication, 10:26:16 learning, and work, health, and medication management, 10:26:21 and shopping, and banking. And travel, and smart home. 10:26:23 And other ways as well. 10:26:26 So I will go ahead and stop sharing that. I think we can 10:26:31 all agree, technology has really revolutionized how we 10:26:34 interact and really at the base of all of that is the 10:26:39 Internet. You may have a smart phone, a tablet smart 10:26:43 speaker, but at the core of all of those devices is the 10:26:47 Internet. Then, next I want to talk little bit, really 10:26:52 for me, it's become tech is not an option for a lot of 10:26:55 folks, especially post COVID-19, there is a whole new 10:27:00 level of dependency, it's become so prevalent, many might 10:27:05 argue that tech adoption really isn't an opg and you need 10:27:08 to be open in participate in basically actives of every 10:27:13 day living, in your life, I don't know if you remember, 10:27:17 it was March 132,020th when the state of Indiana 10:27:21 seemingly shut down. We all probably had that what now 10:27:24 moment? That we started to think about, we had it think 10:27:29 about how to keep active, how do we do our work, how do I 10:27:32 make that doctor visit? All of a sudden, so much of our 10:27:35 every day lives got turned upside down. 10:27:40 And so, so much so, that access to online information, 10:27:43 also, I think really became a prerequisite for a lot of 10:27:47 things, it's businesseses closed and restrictions were 10:27:51 put in place. A lot of times you had to go to the 10:27:56 Internet to navigate stuff or stream TV or have your TV 10:28:02 on, what's going on and how do we keep up with things? I 10:28:05 also think limited social interaction has made, that's 10:28:08 what we're talking about today, made technology more 10:28:12 important than ever, it's an easy way to connect with 10:28:15 folks when they restrictions are in place and businesses 10:28:19 shut down, in order to know if they are going to open, 10:28:22 what type of restrictions because it various from place 10:28:25 to place, you have got to be able to figure out what's 10:28:29 going on. And if folk aren't able to get in touch with 10:28:33 you or you are not able get in touch with them, family 10:28:37 member, loved one, a doctor, a service provider, of some 10:28:42 sort, I really do believe limited social interacts has 10:28:45 made technology a super important tool, just not the 10:28:48 Internet, but the things that allow you to access the 10:28:50 Internet super important for folks. 10:28:56 I think another pandemic, if eliminating factors, over 10:29:01 the years, we have seen reduxes in family caregivers and 10:29:04 work force, I think in a lot of states, you are finding 10:29:09 states are really looking at tech first initiatives with 10:29:12 limited direct service providers being able to come in 10:29:17 for those folks that may live in assisted living facility 10:29:20 or level of care as they ADJACENT. That become a real 10:29:32 care, and 10:29:37 connect with folks and that's another limiting factor 10:29:40 that mats made technology more important, we have seen 10:29:42 healthcare the cost of healthcare, and the policies that 10:29:46 drive healthcare. And it really kind of putting things 10:29:49 into the home. The ability to to be able to get a 10:29:52 tele-health visit paid for through insurance and other 10:29:55 types of things, that wasn't necessarily as easy as it 10:29:58 was before everything started shutting down, and now 10:30:02 policies are in place, people recognize that it's an 10:30:06 effective tool. Sometimes you do need to go in person, 10:30:09 but it's an effective tool to be able to provide some 10:30:13 healthcare visits through video call. Or through 10:30:18 tele-health. So, we're also fining healthcare kind of 10:30:21 recognitioning that using technology is an effective 10:30:26 tool. And allowing folks to be able to provide 10:30:28 healthcare in that way. We have talked about activities 10:30:31 of daily living the shopping and the banking and the 10:30:35 communicating. There is a whole lot in our daily lives, 10:30:38 just getting here, technology is running the stoplights 10:30:43 on my way to work, if you stopped and thought about it. 10:30:47 There is so much, woven into the fabric of our daily 10:30:51 lives. That just, doing certain activities of daily 10:30:54 living we're relying on the technology that's going to be 10:31:01 there. So,s again, I think really in my mind, tech 10:31:05 adoption for a lot of folks isn't really an option, you 10:31:07 might have to look at this depending on your situation 10:31:10 and who you are connected with, what your supports are 10:31:15 like around you. It might not be an option for a lot of 10:31:18 folks to not really think of technology as an effective 10:31:23 tool for them. 10:31:28 So I want to talk about five barriers. That I recognize 10:31:31 and there are others. But I wantedded to focus on five 10:31:35 that really kind of hinder us from adopting technology 10:31:39 into our lives. So, the first one I want to talk about 10:31:43 is awareness. I think this is pretty straightforward. 10:31:46 Oops, I'm sorry. 10:31:49 Let me jump first before I get to weans, let me talk 10:31:53 about, it's not just about oarng technology, it's about 10:31:56 using it. Because I think as you think about older 10:32:01 adults, they have the tenth grade, Kayleigh, you 10:32:05 mentioned that, they watch the TV and it's maybe their 10:32:07 ways of connecting with other folks or getting 10:32:13 information. So, it's not just about owning it, if you 10:32:16 do peer research or asm ARP, but it looks like Americans 10:32:22 ages 60 or older, spend about their leisure time on their 10:32:27 TV, computer or tablet or smart phone. And, when you 10:32:30 think about their leisure time, I think the estimate was 10:32:33 about seven hours, eight hours of their time. So they 10:32:38 are spending around four hours of their leisure time, 10:32:41 using or watching TV or computer or tablet or smart 10:32:45 phone, so they own it. But it's really about using it 10:32:58 and using that effectively. So also and in so the 10:33:03 Internet and the availability, the availability of that, 10:33:06 for folks to be able use the Internet has changed a whole 10:33:12 lot as well. Also, 53% of people 65 or older, use smart 10:33:16 phones. And so, not exactly sure what year that was 10:33:20 taken, I want to say it was 2017, so it's be probably 10:33:24 even grown by now. But, as you can tell, they own that 10:33:30 technology, but I think the numbers support adoption, 10:33:33 and% of older adults want to learn more about using 10:33:36 technology. And they may have it, but they want to learn 10:33:41 more. And 39% say they would use technology more often 10:33:45 if they knew how. And so, again, it's not just about 10:33:51 oarng it, it's also how do I really use it? How do I get 10:33:57 the most of it and how can it make the impact in my life? 10:34:01 I want to jump in and look at specific barriers. So 10:34:04 again, I mentioned awareness. 10:34:07 Awareness for me is number one. Because you have to know 10:34:11 about something in order to use its. I have been in the 10:34:14 worlds of assistive technology for a long time, and I'm 10:34:20 sure it's the same in many other field, the truth is I 10:34:23 only know what I know, once I get to the point why I 10:34:26 don't know anything anymore, I need to be honest and rely 10:34:30 on other source of information to fill in the gaps, so 10:34:34 the first and foremost, in order to use it, you needs to 10:34:36 know it exists. 10:34:41 Especially in the tech world. You know, I found 10:34:45 information may not always be readily available. So in 10:34:48 order to know bit, where are you going to learn about 10:34:52 these types of things? There are so many different 10:34:56 devices outs there, you get pulled in so many different 10:35:00 directions and different smart phones and speakers as an 10:35:03 end yiewrsz, trying to figure out what would work best 10:35:08 for you, there is so much information. So many choices 10:35:11 and sometimes it's hard to navigate all of that. Because 10:35:14 it's a mountain of information that's there for you. 10:35:19 So again, knowing that it's out there, you got to know 10:35:22 that it exist and really understand what it is and how 10:35:26 can can be helpful. That leads me to the next one, you 10:35:31 might know about it but it doesn't help me. So there is 10:35:34 a perceived benefit or need part there. In order for 10:35:38 folks to, although they may know about the technology 10:35:41 shall they have to understand in order for them to adopt 10:35:44 it, how it's going to benefit them. What need is it 10:35:48 going to address enemy life? In order for them to really 10:35:52 invest the time and energy and to learning and using and 10:35:57 wanting to make sure, that they are not going to get too 10:36:01 frustrated and condition figure it, they need to be able 10:36:04 to know 245 in the end, it's going it benefit me or it's 10:36:07 going to address a particular need. So, again you might 10:36:12 know about it, but does it really help me? And I think 10:36:16 it's more than Internet access, a lot of times where do 10:36:19 we go for information? We Google it, it's a verb these 10:36:23 days. When you want to find out something, you go to 10:36:27 Google, you Google I or go to YouTube and watch a video 10:36:28 on it. 10:36:32 But I think, it goes beyond Internet access for folks. 10:36:37 So to create awareness, you need to know how to semp 10:36:42 effectively. Things like search terms 678 how are you 10:36:48 going to really connect the dots with that? Previous 10:36:52 slide, we kind of noted 73% of older adults have Internet 10:36:56 access. But I know many of us struggle to with find what 10:36:59 we are looking for on the Internet, it's like searching 10:37:03 for a needle in the haystack and the types of keywords 10:37:08 and how to use them, can be a fine art. But it's not 10:37:10 always as simple as going to the Internet. Because 10:37:14 again, we're going to talk about access next. If you 10:37:17 don't have Internet, those folks that don't have 10:37:20 Internet, where do they go? I think an important 10:37:25 connection to are to the programs and resources locally 10:37:27 that can direct people, where it's a phone call and you 10:37:30 can have a conversation about a need. Then talk to 10:37:33 someone who is a professional who can help lead you and 10:37:39 guide in making informed decisions or whether you tried 10:37:44 different devices and the ears of agency or AARP and how 10:37:48 they are available locally. Then some other programs and 10:37:51 resources that we'll talk about later on today. As great 10:37:55 ways for you to connect with people and with programs and 10:37:58 technology information to really kind of make you more 10:38:01 aware of about what's out there. 10:38:05 Next is access. I think this is an important one, too. 10:38:10 Another barrier that we have to address. It's not all us 10:38:14 are created equal. I talk about this a lot. As folks 10:38:18 age changes envision and mobility and memory make it 10:38:23 harder to use. Certain types of technologies. The 10:38:26 accessibility features that are there. We have to really 10:38:29 take into account peoples preference and their likes and 10:38:36 dislikes. Obviously a person ability can play a big 10:38:39 part. If you are low vision, you may prefer device with 10:38:43 a bigger screen. If you have a mobility issue you might 10:38:47 prefer a small device, something easier or small to 10:38:50 handle. Sometimes for some folks, not want to use a 10:38:53 touch screen, you might to be able to voice certain 10:38:57 things. So there is a whole lot of accessibility based 10:39:01 on what their bills are. Is it low vision, a mobility 10:39:04 issue? Is it memory, those types of things that you are 10:39:07 trying to address when you are thinking about the types 10:39:10 of technologies that you might use, you have got to 10:39:13 choose the right tool in order for them to have access to 10:39:16 it. And I think, another lesson that I have learned over 10:39:21 the years, everyone is really unique. Not justen their 10:39:25 abilities. But, but also their preferences. If there is 10:39:30 one thing that I have learned, if someone is not lying 10:39:34 something, they are not going to use it. Talk to them 10:39:37 about their preferences and understand what their likes 10:39:41 and dislikes are, so you can address that as you try to 10:39:44 choose the right tool. Within the accessibility features 10:39:49 a lot of these tools, I'm happy to say, larger tech 10:39:52 companies like Microsoft, and Amazon and apple and 10:39:56 Google, are all really making accessibility foundational 10:40:00 features within their products. And so, if you have low 10:40:03 vision, there is probably ways for you to be able to 10:40:07 change the way a device looks. Based on what your 10:40:10 preference would be, it's knowing that those 10:40:13 accessibility features expis where to connects folks to 10:40:17 them. Another one is access to high speed Internet 10:40:22 access. Here in Indiana, 60% of Indiana would be 10:40:26 considered rural. High speed Internet is a major issue 10:40:29 for rural communities, and making sure that you have the 10:40:33 right up load and download to be able to run these 10:40:36 devices, especially if you are using multiple devices 10:40:41 that are connected to the Internet all the time. I know 10:40:47 15 through the AARP, that 15% of older adults don't have 10:40:50 Internet access at all. Although you may have Internet 10:40:54 access shall it may 234509 be high speed, some folks 10:40:57 don't have access to any enter. Which again, we talked 10:41:01 about, this is the foundational part to using these 10:41:05 technologies that we use all the time. 10:41:10 So there is access as well. 10:41:14 Another one is the fear of the unknown. 10:41:17 I don't know about you, I think in a lot of ways 10:41:21 technology is one of the things where it's expected in 10:41:23 order for you to learn how to use something, it's 10:41:27 expected that you will play around with it. That can 10:41:31 make it really difficult. I would also kind of probably 10:41:35 venture a guess, that we have done things to our device, 10:41:38 whatever tool we use, maybe it's a senator phone or 10:41:41 tablet or computer, that we probably retbretted while we 10:41:44 played around with it. And found it extremely difficult 10:41:48 to get it back to the way it looked before or the way it 10:41:52 was before. When you start to play around shall with 10:41:57 that expectation of playing around with woit. It can a 10:42:01 trust issue for some folks, am I going to be able to use 10:42:04 this thing, if you are playing around with it and my mom 10:42:08 would be an example with this, she presses the wrong 10:42:12 button and she doesn't know and redirecting her, after 10:42:17 three or four times, she get frustrated and wants to put 10:42:21 it away. Kind of the fear of the unknown, you don't want 10:42:24 to break it is a real concern for folk. I think there is 10:42:30 also valid behind safety concerns. I moon, we all listen 10:42:36 to the news, we all hear, about privacy concerns, we 10:42:40 don't want to lose our information, that's where we'll 10:42:44 store them. Then we also worry about who has access to 10:42:52 my information. A stats, but eight 3% of ducts are 10:42:55 concerned with what they do online remains private. So 10:43:00 it's a real concern, what I always tell folks with safety 10:43:03 concerns, this is the opportunities to really weigh the 10:43:07 benefits. What are the pros and cons with particular 10:43:11 device, list those out and and figure out how it might 10:43:16 help you. It could be, something that could be 10:43:19 REVOLUTIONIZing for you. I think example of this, might 10:43:27 be, for people that use home health aids and they are 10:43:31 coming and going from a persons home, for you to be able 10:43:35 to have a smart camera, that could be a ring doorbell, 10:43:39 any of the Internet connected cameras. They not only 10:43:45 detect movement and will alert you on a device like on a 10:43:51 tablet or phone or Amazon echo device, but allow you to 10:43:54 communicate with them. And you can verify it is the 10:43:58 corrected home health aid who needs to come in. With the 10:44:02 smart lock, you can unlock it. Rather than, hiding a key 10:44:06 under a rock. Or giving someone a code to your house and 10:44:12 having that out there. For folks who may not be the ones 10:44:15 that you want to let into your house. At times what you 10:44:20 will find, those benefits can far outweigh the negatives. 10:44:25 And eliminate, not eliminate the safety concerns, but you 10:44:29 are recognizerring that it's giving you a sense and more 10:44:32 independence in certain areas. 10:44:35 I think for a lot of folks, again under trust and 10:44:38 privacy, there is the fear of unknown and safety 10:44:42 concerns. 10:44:45 Another one that I run into and I think we probably all 10:44:50 run to, is installation and configuration. I think this 10:44:54 is a huge issue for a lot of folks. I don't know if you 10:44:57 have opened up a becomes recently, and began to set up 10:45:02 your device. But you're not finding manuals in the boxes 10:45:08 anymore. Where are those? They are online. And you 10:45:11 don't get a paper manual anymore. I think for a lot of 10:45:15 focus 245R older, they are looking for the paper and they 10:45:28 manual anymore. The other thing, it's 10:45:35 complicated set up and configuration. You know, you can, 10:45:40 when you open up a phone, often times, you open upen a 10:45:45 iPhone and you start to walk through the user experience, 10:45:52 its has r ask you to, it wants to know your password and 10:45:56 what language you are using. And so, there is lots of 10:46:00 small steps along the way. For you to be able to set 10:46:03 something up and configure that correctly. The challenge 10:46:07 becomes is how familiar are you with the terminology that 10:46:13 digital literacy part? Digital literacy is a huge issue 10:46:16 and we're seeing a lot of folks really start to notice. 10:46:19 And really start to kind of provide training around it. 10:46:26 Making sure that people are not only know what the 10:46:30 terminology is, but more about how those devices could 10:46:34 work and what they can do for folks. That complicated 10:46:37 set up, and configuration and digital literacy. But 10:46:41 also, you have mastered the basics and now what? So I 10:46:44 have opened up my phone and I can make a phone call, but 10:46:50 now what can I do? Maybe you were able to basically get 10:46:54 the basics down on the phone, but where do you go from 10:46:58 there? I think often the useful parts of what a device 10:47:03 can often often, so it can work with the other tools you 10:47:07 have, maybe the most important thing is, not just the 10:47:11 phone itself, but how it interacts with the camera or 10:47:13 other types of device and say how it connects to the 10:47:17 other things that I have in my life, to make my life a 10:47:19 lot easier. Although you may be able to make a phone 10:47:24 call, how do I open up the box to always other things 10:47:29 that I can do, that might make things easier for myself. 10:47:32 That out of box experience, becomes pretty important. 10:47:36 And being able to understand not just the initial set up, 10:47:40 but what do you do, once it's done with the basics? 10:47:43 Where do you go from there? 10:47:47 Another one is the pre-live recreation of devices the 10:47:52 quick of all of those things. You have got apple and 10:47:55 Amazon and windows. Which I think, this is something I 10:47:59 love about technology. They are interchangeable. I can 10:48:03 have different types of, different types of devices 10:48:08 connected to other ones. I can have an apple watch 10:48:13 connected to other things. Or I could have, my iPhone is 10:48:18 now, I can still see what my Google home or Google ceam 10:48:21 is looking at. So you have all of these different 10:48:26 manufacturers who make different systems, ecosystems and 10:48:30 they can interplay off of each other, when you start to 10:48:33 think about it and understand, you can mix and match your 10:48:38 technologies how great that? By mixing and matching, it 10:48:43 adds to the complex thank you, but also the support 10:48:46 that's there. I have done many tech support calls where 10:48:49 I call about an issue and one company blaimtion the 10:48:53 other. So when I'm working with things that are across 10:48:57 ecosystems if you will, I'm somewhere between apple and 10:49:04 Google, I'm calling the company to help with a fix, and 10:49:06 one company blaimtion it on the other companies 10:49:10 technology and how that's not work well with them. And 10:49:13 the other company will do the same thing, it leads to 10:49:17 frustration, can lead to in Tim I daition. And then lead 10:49:20 to the thought, I'm never going to figure this out. 10:49:25 Ultimately rest with the, adoption of that particular 10:49:29 tool. Just becomes too hard to figure out and support. 10:49:32 So that can be daunting. As you start to mix and match 10:49:35 technologies that's something to keep your eye on, 10:49:41 because sometimes long-term support and the actual 10:49:44 configuration and set up of these devices getting more 10:49:49 complex. 10:49:55 Next is cost. Number five is cost. It all adds up, we 10:49:58 have talked about limited income for a lot of older 10:50:03 adults. Income are limited. And so, not everybody, but 10:50:07 for a lot of folks it becomes an issue. And are those 10:50:12 tools affordable.? One statistic that kind of really 10:50:15 opened my eyes a little bit, and I thought about it. 10:50:22 It's really true. It gets expensive pretty quickly. And 10:50:26 $268 average monthly cost for tech expenses such as cell 10:50:29 phone Internet and cable. So, if you would think about 10:50:32 what the average older adults income is, that's about 18% 10:50:38 of their overall income. So are things really forwards 10:50:42 expbl what can be done to make them that way? We'll talk 10:50:45 about this later today, when we get to programs and 10:50:48 resources in the last half hour of our training, we'll 10:50:55 talk about what those options are to reduce the cost. 10:50:59 Noarl cost factor, I want to mention, before wrapping up 10:51:05 is rapid object So lessens. So things, become obsolete, 10:51:10 technology is changing extremely fast. And that 10:51:13 literally it feels like the moment you get used to a tool 10:51:18 or device, the next big thing, hits the shelfs. 10:51:22 [LAUGHTER]. It is so hard to keep up. Even as someone 10:51:26 who lives in this worlds, every day. It's so hard to 10:51:30 keep up with how quickly things change, with all of this 10:51:35 change, ability for you to upgrade your device or the 10:51:38 long-term support of the tools that you have. Becomes 10:51:41 pretty limbed. Meaning after a couple of years, it's 10:51:46 likely you will need to replace your device or risk or 10:51:52 will not be supported over the long-term. So, I think we 10:51:55 all experience that. The minute you get this new thing, 10:51:59 it's the bright and shiny thing, that's so great. You 10:52:02 look back at the shelf and another device has been 10:52:09 released. And it may have better, may be faster or have 10:52:11 more features that would have made your experience a lot 10:52:15 better. So what I would like to do, we've talked about 10:52:19 five of those factors. So, I would love to hear from 10:52:22 you, what barriers you have experienced when considering 10:52:35 a new technology and I will launch another poll here. 10:52:38 This is a single choice. I want to know what's the most 10:52:43 significant barrier you experienced yourself with tech 10:52:48 adoption and you might, also for the folks that you work 10:52:52 with. Here you go. 10:53:28 Give folks a little bit of time to answer that. 10:53:40 that. I will 10:53:43 give folks more time to answer the poll. Here we'll 10:53:48 share the results. So it looks like, pretty much all 10:53:53 over board. And so, awareness, and access, and trust and 10:53:58 privacy. Installation and configuration and cost. All 10:54:03 are pretty big factors and cost and installation, those 10:54:08 seem to be the top. I don't know, it just -- those 10:54:12 things just really do, I worry about tech adoption as 10:54:15 things get more complicated. And you are trying to 10:54:19 figure it out. What's the perceived benefit in all of 10:54:23 those things. So, I think it's just something important 10:54:28 for us to keep an eye on. And to be able to help connect 10:54:31 folks to program and say resources. We'll talk about 10:54:35 that in a little bit. Little bit later today. But 10:54:38 connecting them to those programs and resource and say 10:54:41 better understanding how we can address these tech 10:54:45 adoptions whether from the end user, the consumer 10:54:47 perspective or from the manufacturer side of things as 10:54:52 well. I think it's super important. I will say from 10:54:57 just an industry perspective, from my perspective, I have 10:55:04 seen bigger tech companies like windows and amentz and 10:55:09 Google pay attention to Google, and inviting people who 10:55:13 are experiencing low vision or mobility issue to provide 10:55:16 advice in how to make their products better. I think 10:55:20 accessibility is becoming a really foundational piece to 10:55:23 what some of the technologies can do. And they are 10:55:27 starting to think about special groups or groups of folks 10:55:31 that maybe they hadn't spent a lot of time thinking about 10:55:35 this before. I'm encouraged by that, they have got a 10:55:39 ways to go. And I have seen some strides in how they 10:55:44 address that for folks. I'm going to open this up two 10:55:46 questions and answers. 10:55:53 So I want to take a look at the Q&A. There is a, someone 10:55:57 mentioned in the Q&A, a great example is the new five G. 10:56:02 Out there. Having to upgrade to a compatible device. As 10:56:09 many folks might know, cellular companies are moving to 10:56:12 5G networks and in order for your phone to work on that 10:56:15 they force you on purchasing a new device, I have a 10:56:18 person story with regard to that. This is because my 10:56:22 mother-in-law, she had a flip phone for the longest time. 10:56:26 She was a power user of her flip phone, she could Wright 10:56:30 a long paragraph text message and just no time at all. 10:56:36 But, AT&T kept sending her letters in the mail, basically 10:56:40 saying, in three months your phone will no longer work, 10:56:45 they are forcing her to upgrade. Because her phone only 10:56:49 worked on the 3G network, for her to continue to use 10:56:53 their services, she would have to get a new phone to use 10:56:57 that network. We had to finally take the flip phone 10:57:02 away. And move her to an iPhone. But, that whole 10:57:08 process was interesting. And certainly just a little 10:57:11 disconcerting when they say, your phone will no longer 10:57:16 work with what you have. Great. Great point with that. 10:57:19 Other questions? 10:57:32 I will look here. 10:57:36 Any other questions with regard to that? If not, we'll 10:57:39 take a install break and then we'll jump into the panel 10:57:52 here in just a few minutes. 10:57:56 All right, Nicole, what time does the panel start? 10:58:02 >>>: So we have it starting at 11:15 and we were going to 10:58:05 take a break and get swayed. 10:58:12 >>>: I will keep my eye on the and I will make sure that 10:58:16 you have access to the slides. And I will put those up 10:58:19 during the break, so you can see those. But we'll jump 10:58:24 back in at 11:15 and welcome Doreen and Pearlie, and we're 10:58:28 going to have a conversation back and forth with them, 10:58:33 what their experience has been with the technology. And 10:58:38 just some words of wisdom from folks who have been in this 10:58:43 particular situation. And have experienced potentially 10:58:47 isolation, but also as they have adopted to new 10:58:49 technology, how that's gone for them. Let's go ahead and 10:58:56 take a break. And we will jump back in, I will say, let's 10:59:01 start maybe around 11:10 so another ten-minute break. 11:08:13 Then we'll jump into the next section of our training. 11:08:17 >>>: I'll take a moment and get Pearlie back here. Let 11:08:34 me double check our recording. 11:08:37 >>>: I can only see you, Brian. Am I doing something 11:08:38 wrong? 11:08:42 >>>: Nope, this is a webinar. So you will be talking 11:08:58 with me. And we'll, let me open that up a little bit. 11:09:03 Because I would love for folks to be able to see you 11:09:15 guys. 11:09:20 >>>: Pearlie and Doreen, so what brieng was mentioning 11:09:23 since it is a webinar, all the participants won't have 11:09:27 their camera on. So you will only see Brian and you 11:09:30 should see Pearlie and yourself. You're all good and I 11:09:37 can see you and hear you. Get started at 11:10. 11:09:50 >>>: Okay okay Brian looks cute, but I'm sure that 11:09:51 Illinois State Board of Education coal does, too. 11:10:12 11:10 (break). 11:10:19 >>>: Okay. Let me double check that. 11:10:34 One second here. 11:11:06 Should be okay. All right Pearlie, are you there? 11:11:10 >>>: I see Pearlie in the panelist list, but she's got 11:11:12 her microphone muted. 11:11:16 >>>: Yeah. 11:11:24 >>>: I think she might -- it was supposed to start at 11:11:29 11:15, she might have run to do something. 11:11:33 We'll get started as soon as she's back to her device 11:11:34 here. 11:11:39 We have learned over the last year, um, that on Zoom 11:11:42 meetings, we give people, especially myself, lots of 11:11:43 grace. 11:11:48 [LAUGHTER]. You got to get all of this stuff to work 11:11:53 correctly, again, leeth to what we talked about earlier, 11:12:14 and it can be hard figuring this stuff out. 11:12:18 Hi, Pearlie. I think we'll go ahead and jump in. And 11:12:22 start couple of minutes early. So, if you guys are 11:12:24 ready, Pearlie and Doreen, I want to welcome you. Thank 11:12:30 you for being with us today. And so, really appreciate 11:12:35 you guys being willing to be on our parnl and talk with 11:12:40 about your experiences with technology. And I'm sure as 11:12:43 I am, really interested in hearing from you, your 11:12:47 perspectives on some of the questions that we have today. 11:12:52 So, again, thank you, Doreen and Pearlie. Really really 11:12:57 appreciate it. So I guess maybe the first question -- 11:12:57 >>>: Thank you. 11:13:00 >>>: Maybe the first question that I want to do, and 11:13:04 Doreen, I will let you go first and go to Pearlie and go 11:13:08 back and forth as we moderate the panel here. I guess 11:13:11 maybe the first thing I want to talk about, is we have 11:13:15 been talking about social isolation during this training. 11:13:19 And I'm just wondering, just kind of offhand, what ways 11:13:23 you might have experienced isolation during the last year 11:13:26 and a half, during this pandemic? Has that been something 11:13:31 that's been an experience you have had, would love to hear 11:13:33 from you guys. 11:13:37 >>>: With without Zoom, I would really miss my family. 11:13:41 Since I have been sick, they kept me away from everybody. 11:13:46 We we Zoomed a lot. They taught me so much about 11:13:51 technology. I'm still very, very unsmart bit. But I know 11:13:55 a lot more than I knew a few years ago, during the virus 11:14:00 and all of that, we did a lot of things that technology, 11:14:04 like the in sta cart shopping. They taught me how to do 11:14:09 that. I have learned a lot and I have got a lot to learn. 11:14:11 But it's exciting. 11:14:15 >>>: Excellent. And Pearlie, what about you? 11:14:19 >>>: Well, I was just in a panic during the pandemic. I 11:14:24 didn't know what to do. I only had a cell phone. And I 11:14:29 didn't do any Zooming because I was like still in like a 11:14:32 panic mode of what to do. How to communicated with my 11:14:37 family. Just hard. 11:14:42 >>>: Absolutely, thank you for sharing on that. I know I 11:14:45 feel like we probably all have experienced that at some 11:14:50 level, some way shape or form. Would love to, Pearlie, I 11:14:57 will start this question with you. Can you talk to us 11:15:01 about the different technologies that you used, different 11:15:07 tooms ore defines and what do you use them for? 11:15:08 >>>: You want me to talk? 11:15:10 >>>: Go ahead, Pearlie. 11:15:16 >>>: Well, which I'm really grateful for, I only had the 11:15:20 cell phone. The cell phone phone, I have three other 11:15:29 things to assist me. Which is, Alexa and the iPad and now 11:15:30 the Zoom. 11:15:32 >>>: Answer the question. 11:15:34 >>>: You can hear someone in the background. 11:15:35 [LAUGHTER] 11:15:41 >>>: I didn't for that. 11:15:48 But anyway, Alexa, as you can see can give information. 11:15:54 Set up appointments for me. Do a little dpla I don't ask 11:15:55 for. 11:16:00 [LAUGHTER]. (Alexa is on). 11:16:07 >>>: Thank you, Alexa. Anyway, so that's really been a 11:16:18 help, because I like to listen to gospel music. And it 11:16:23 tells me recipes and I like the Alexa. I like to have 11:16:27 company and I have a cell phone, I couldn't communicate 11:16:32 that much until here last couple of months. With the 11:16:36 Alexa. Then the laptop. And I'm getting that together. 11:16:43 I'm learning. (Alexa). 11:16:46 >>>: I'm learning different things. 11:16:49 >>>: Alexa is on. 11:16:54 >>>: You can say, Alexa, go to sleep. 11:17:03 >>>: Thank you, Alexa. So the phone, Alexa, and the 11:17:08 iPad. And the computer. Those are all different things, 11:17:12 except the cell phone, I'm barely learning it, the rest of 11:17:16 them, I'm feeling my way through those items. Since I 11:17:22 just got them. But you can use them for a lot of 11:17:27 different things, the iPad, it's a bigger picture. I can 11:17:32 see people better. Because it's the it has the wide 11:17:38 screen, so I hope I don't seem like I'm rambling, and 11:17:40 Alexa threw me off. 11:17:44 >>>: You're good, she does that to a lot of people. 11:17:48 >>>: I can use the computer to pay bills. It's a great 11:17:54 resource up to date, current events. So is the iPad for 11:17:59 news and stuff. I can communicate better on my email, 11:18:03 through the laptop. Whereas the phone is always kind of 11:18:09 confusing trying to get it, all the emails together. 11:18:14 That's all I have. Those items cell phone, and iPhone and 11:18:17 laptop and Alexa and that's it. 11:18:22 >>>: Perfect. Pearlie, are you able to angle up your 11:18:27 camera just a little bit, that way folks can see you. 11:18:32 >>>: I was wondering why -- why can't they see me? 11:18:33 >>>: Yes,. 11:18:37 >>>: Here I am. Then, Doreen, what about for you, the 11:18:43 technology, what kind of devices and tools in. 11:18:47 >>>: I have the iPhone and iPad. Of course the TV and 11:18:53 radio. But I have learned a lot like I said, but I still 11:18:57 have so much to learn. I drive my kids crazy, but they 11:19:05 love me and put up with me. But as far as the iPhone, I 11:19:09 do get a lot, since I got my iPad, get a lot of 11:19:12 information that I love. So I don't bother them with 11:19:15 different things that I want to learn about, I go on the 11:19:19 iPad and pull up all the information. I really like that. 11:19:23 And then I like that we can, my family can stay together 11:19:27 during all of that time with the Zoom. I love the Zoom. 11:19:32 So I got to see my family and in their homes and it was a 11:19:33 blessing. 11:19:38 >>>: Awesome. That's great. Question, again, we'll go 11:19:41 back and forth, Doreen I will start with you and ask 11:19:47 Pearlie to follow it up. Talk to me about kind of the 11:19:51 before technology and the after technology. So what is 11:19:53 your experience been with technology, both in the past and 11:19:55 now in the present? 11:20:02 >>>: Well, in the past, I was in a very small town. I 11:20:07 lived in a farm, we had the big phone on the wall. And 11:20:12 our ring when the operator, we had one operator in this 11:20:16 little town, when the phone would do a long ring and short 11:20:20 ring, that was for us to pick up. But not only did we 11:20:24 pick up and talk, everybody else wanted to listen in. So 11:20:28 we had, not only did they listen in, they joined in. So I 11:20:33 had, I said a lot of times, I want to go I tell my kids, I 11:20:37 want to go back to the long ring and short ring, because 11:20:42 this technology now is hard for me. But it was fun. 11:20:46 Because our little community stayed together with that 11:20:51 wall phone and the different rings we had. 11:20:54 That told us to answer, and the one operator. 11:20:57 >>>: Okay. Excellent. 11:21:00 What about your experience now? Are you obviously, you 11:21:06 have gotten some new devices and with the iPad, has that 11:21:11 kind of revolutionized a few things for you? 11:21:17 >>>: Absolutely, Brian. I really love it. But I also 11:21:23 had a sleepless night at night because I got so frustrated 11:21:29 with a problem that I had with verizon. Anyway, so 11:21:32 sometimes I go crazy, if my kids are working and I can't 11:21:36 talk to them, I call my son. He said, mom just don't 11:21:39 think about it until you come back up here and we'll 11:21:40 figure it out. 11:21:46 [LAUGHTER]. But most of the, Brian, I love it. I mean I 11:21:48 really like the experience of learning all of this new 11:21:53 stuff. And thankful I have my kids to teach me. 11:21:59 >>>: Awesome. Awesome. Pearlie, how about you? 11:22:03 >>>: I was trying to figure out how to answer, what I 11:22:05 used in the past? 11:22:07 >>>: Kind of what your experience is? Obviously before 11:22:11 you had anism pad, before you had the Amazon device, 11:22:16 before you had your phone. What was it like, what was 11:22:18 your experience back then and now what's your experience 11:22:21 now? 11:22:24 >>>: My experience back then, was just the telephone, as 11:22:31 Doreen was staying, staying in contact with people on the 11:22:34 telephone, and now I have all of these different device 11:22:38 and say I love them. Don't get me wrong, I love them. 11:22:43 It's the way of the future. But I get inpatient and 11:22:46 frustrated and I will say all of these words. And panic 11:22:51 and stress. Because these devices are not doing what I 11:22:56 want them to do. You know? 11:22:56 >>>: Absolutely. 11:23:01 >>>: I'm frustrated when they don't cooperate. 11:23:02 >>>: You know. 11:23:05 >>>: They could be, what I find with technology. 11:23:07 >>>: My experience with them now? 11:23:10 >>>: Yeah, my experience is a lot of times these are 11:23:16 great great tools, but again when they are not doing what 11:23:20 you think they should be doing, I want to put it away and 11:23:27 go back to what I used to use. So Pearlie, again on this 11:23:33 question, I will start with you as well. Talk to me 11:23:36 about, maybe we have already touched on a few of theeses 11:23:41 these things, I I will ask these new questions in tandem 11:23:45 and ask you Pearlie, what do you know now that you wish 11:23:49 you knew before you kind of started to take on these new 11:23:52 tools inwhat went well with that experience, as you kind 11:23:56 of tried to start using these device and say what could 11:24:01 have gone better as you went through that set up of the 11:24:06 acquisition, getting those devices? What could have gone 11:24:11 better and went well in that experience? 11:24:15 >>>: I'm trying to figure out how to answer that. What 11:24:19 went well? Now that I have the devices? 11:24:23 >>>: Yeah, or what could have gone better, as you started 11:24:26 to adapt these and use them? 11:24:30 >>>: What could have been better, if I had someone to 11:24:36 instruct me on how to use them. Yeah. Like a one-on-one. 11:24:41 A person that is patient. And willing and has the time, 11:24:46 would have the time to show me how to do them. To use 11:24:56 them. So it was, you know, kind of like I said before, I 11:25:02 had to seek, I needed to seek out people that can help me 11:25:10 on how to do this. So I would be relaxed and use them. 11:25:12 Because I get flustered. 11:25:15 >>>: Sometimes, I mean, I think that's probably one of 11:25:19 the biggest challenges where do you go? Who can help me 11:25:26 and how do I find that help? I think that's a really 11:25:31 valid point for sure. Doreen, how about you? 11:25:36 >>>: Well, I was very blessed to have children that knew 11:25:40 a lot about technology. And they helped me a lot. 11:25:44 Because I needed a lot of help when I first start out. 11:25:49 And then Justin was great, he was very patient and helped. 11:25:52 I had a lot of people that were patient. Like Pearlie, 11:25:58 said you need patience and one-on-one. I was blessed 11:26:01 enough to have that. 11:26:03 >>>: Can I go back and add to that? 11:26:04 >>>: Yeah, absolutely. 11:26:11 >>>: Okay. Sorry to interrupt, Doreen. I have family 11:26:16 members that could show me, but it's just they were, it's 11:26:22 just the timeframe to help me. A lot of them were 11:26:26 knowledgeable, but they don't have the time. Then 11:26:34 sometimes, sometimes, people like us are inpatient and 11:26:38 they should know it. They already know how to operate 11:26:43 these devices. They forget that mom's is older. Just 11:26:47 slow down and kind of show me how to do it. The main 11:26:51 thing, they didn't want to show me, it's the time factor, 11:26:52 too. 11:26:55 >>>: Absolutely. Something that, so we do a lot of 11:26:59 assistive technology training through our clinical program 11:27:01 here at Easter Seals Crossroads. And one of the things 11:27:06 that we are staff members really work hard on, is etc. one 11:27:10 thing for them to go in and do something for someone to 11:27:13 get it to work, but it's another thing to let kind of walk 11:27:17 the person through doing and fixing and working with their 11:27:21 device. So I think a lot of times, we take the device 11:27:24 from the person we make the fix and hand it back and ready 11:27:28 to move on, that didn't help anybody in that situation. 11:27:31 You didn't know what we did. So really kind of teaching 11:27:36 folks themselves, leads to the frustration that you are 11:27:40 talking bsm it's really important to let them have the 11:27:42 device in their hands for them to point and click and 11:27:45 change and do those types of things, rather than you 11:27:48 taking it from someone to make the change and get it done 11:27:52 quickly. It wasn't any learning in that situation. 11:27:57 >>>: Right. 11:27:59 >>>: Doreen, did you have anything that you want to add 11:28:00 to that? 11:28:07 >>>: No, I can learn a lot more and retain it. Because 11:28:10 I'm 88 and sometimes it goes away and I have to ask it 11:28:14 again. But I have learned a lot. It's amazing, it opened 11:28:18 up a whole new world for me. Especially during the 11:28:20 Zooming time. When you wouldn't be able to see your 11:28:25 family. That would have been be terrible. That was an 11:28:29 amazing help for me. So I'm glad that I'm learning a lot. 11:28:33 Sometimes like I said, it frustrates me to to this day, 11:28:37 but I'm happy that you can do all the things you do. But 11:28:41 sometimes I want to go back to my short ring and long 11:28:41 ring. 11:28:42 [LAUGHTER] 11:28:42 >>>: 11:28:44 [LAUGHTER] 11:28:45 >>>: It's fruffing. 11:28:47 >>>: Absolutely. 11:28:51 Well hey, just another question here and Doreen, I will 11:28:55 start with you. I can't remember who I started with 11:28:58 last, what would you say to your peers who are skeptical 11:29:06 or hesitant around technology? 11:29:11 >>>: I have a friend he is she had not gotten an iPhone 11:29:15 last year, I told her how much I loved it all and she got 11:29:19 it and she's learned so fast. She has a family that's 11:29:24 helping her also. We talk about how frustrating it is at 11:29:28 times, but really how important it is to really get in 11:29:37 this world and it opens it up to you. And like 11:29:42 information, you can Google it or, safari it are owe 11:29:47 whatever. I mean, here it comes and it tells you all you 11:29:52 want to know about a subject. I love that. Plus I love 11:29:56 the fact I can be in touch with my kids. 11:29:59 >>>: Absolutely absolutely. Pearlie, what about you? 11:30:05 >>>: Okay. I didn't have any of these devices during the 11:30:10 pandemic. Or whatever. I wish I did. Because like I 11:30:16 would tell my friends that this, some people don't have 11:30:20 anybody to help them, they are alone. These devices would 11:30:26 have really helped them. If they are living alone and 11:30:29 don't have any family members to help them. Don't be 11:30:33 afraid of the Dee vieseses and learn to relack a little 11:30:44 some people 11:30:47 didn't have anybody, anyway to contact anybody, and they 11:30:52 were alone. They had some of the Dee is, it would have 11:30:57 made them better, better to contact each other. Device 11:31:00 and say feel like they weren't alone, if you didn't have 11:31:05 them, I had my family, but I still felt alone because I 11:31:09 only had my cell phone. If I had some of the devices. I 11:31:12 would been able to reach out more. That's what I would 11:31:18 tell my friends. Don't be afraid, they are not your 11:31:21 enemy. They but they are not your enemy. This is going 11:31:27 to be the wraif wave of the future. As senior rs we have 11:31:31 to get with it or we're going to get left behind. 11:31:35 >>>: Yep. Excellent. Excellent. I would love I'm going 11:31:40 to open this up a little bit to see if feeks teangdzing 11:31:44 the webinar have any questions they might want to ask you. 11:31:47 If you want to put that in the Q&A, you can. I will keep 11:31:51 an eye on that. Another thing that I want to do ask you 11:31:56 guys, and Pearlie, I will start with you, tell me one 11:32:02 thing that, what's the words? What's the one thing that 11:32:09 you love or the one app, the one tool that you use most 11:32:14 often when you work with those devices? Is it using it to 11:32:18 make phone calls? Or, go to the Internet, to research 11:32:22 stuff, what's the one thing, irreplaceable thing that you 11:32:24 do with that technology? 11:32:26 >>>: Irreplaceable? 11:32:27 >>>: Uh-huh. 11:32:31 >>>: Okay. Well the cell phone, but then I felt the 11:32:37 laptop, when I had a laptop, before it breakfast, that I 11:32:44 was on that laptop, that was my outside to the world. 11:32:47 Since I didn't have that. Really I don't know. I guess 11:32:53 it's a tie between the ceremony and the laptop. And the 11:32:56 cell phone I could communicate with people and hearing 11:32:58 their voice. 11:33:02 >>>: Doreen, what about you? 11:33:05 >>>: You can see, Brian, online banking was really 11:33:12 important to me. And the in sta cart and still I'm 11:33:15 getting back home, I will be using those things. But 11:33:19 mainly, I would really hate not to have a phone to stay in 11:33:22 touch with my children. Because that would really close 11:33:26 you off to the world. But there are so many things, and 11:33:30 the information part also, I love being able to learn 11:33:34 things every day. At my age, that's not easy. 11:33:38 [LAUGHTER]. So it's good to have that also. I ju love 11:33:43 it. As I say, I get so frustrated at times, but I love 11:33:46 it more than I'm frustrated with it. 11:33:49 >>>: Excellent of there was a question that came through 11:33:51 the Q&A, I'm wondering if you can answer this. Do you 11:33:58 have any concerns about safety and privacy? 11:34:02 >>>: Either of you can answer that. 11:34:04 >>>: I absolutely do. 11:34:05 >>>: Privacy. 11:34:06 >>>: Go ahead, Pearlie. 11:34:08 >>>: I'm sorry. 11:34:11 >>>: No, go ahead. 11:34:12 >>>: [MULTIPLE SPEAKERS] 11:34:16 >>>: Yeah, do you worry about people taking your 11:34:22 information? Or, you know, do you have any like, you 11:34:25 don't want to lose your information, you don't want to 11:34:29 have people taking your advantage of you when you use 11:34:32 online banking or those types of things. Do you have any 11:34:36 of those concerns when using those devices safety and 11:34:37 privacy? 11:34:43 >>>: Yes I do have concerns. With any of them. What can 11:34:50 you do about it? Try to keep that from hacking into your 11:34:53 laptop or the phone or whatever. Because they are coming 11:34:58 through the phone now. Scams and stuff. I have a concern 11:35:05 about that. Not stay up late worrying about it. But I'm 11:35:06 concerned. 11:35:08 >>>: Doreen, what were you going to say? 11:35:12 >>>: Lately, I have gotten so many spam calls, most of 11:35:15 time it will say United States, of course I don't answer 11:35:21 it and Nicole showed me how to block them she said it's a 11:35:24 big machine, not a person, I got 50 one day. It's so 11:35:32 frustrating. Also the bank, I had two techs which is a 11:35:38 techs checks from 11:35:46 my bank, and I went to the bank, he said, -- phone 11:35:54 ringing). 11:35:57 >>>: Doreen, I think we lost your video. 11:36:01 >>>: Somebody is trying to call me. I keep turning that 11:36:07 off. I think doctor tried to call me. But anyway, it's 11:36:11 okay if you don't see me. But I want to warn people, it 11:36:15 looked very legal. That they were from the bank, but I 11:36:19 didn't open it and I took it down to the bank and he said 11:36:22 done ever open these. Just come here. Because he said, 11:36:29 see these two little dots, we would never have them there. 11:36:33 I got those maybe for two months, from Chase Bank, but it 11:36:38 wasn't really from Chase Bank. So, he warned me not to 11:36:42 ever open those up. So my kids told me that, I don't open 11:36:46 things up unless I know for sure who it is. 11:36:49 >>>: Yep, and that's one of the things, we have a little, 11:36:52 one hour talk that we give about Internet safety and 11:36:57 things like that. Scams are out there for sure. You have 11:36:59 got to be careful. 11:37:03 >>>: And yes, I have had those two incidence and I'm 11:37:08 still getting spam calls, not as many as I did, since I 11:37:09 blocked them right away. 11:37:13 >>>: Right. Pearlie, this question is specifically for 11:37:19 you. And I'm going to use the, I will say Amazon device 11:37:22 instead the keyword there. They are asking what's your 11:37:29 fixture thing to have the Amazon device do? 11:37:31 >>>: You mean Alexa? 11:37:38 >>>: Yep. 11:37:39 >>>: Yeah. 11:37:42 >>>: The Amazon echo device. 11:37:45 >>>: Okay. That's what you are talking about? 11:37:47 >>>: Yes, uh-huh. 11:37:55 >>>: Okay. I wasn't sure. I like it because like I 11:38:00 said, it's like a company keeper. And it reminds me of my 11:38:06 doctor's appointments and my meds. Sometimes it gets 11:38:12 confused. But, you know I like that. It will tell me my 11:38:17 appointments. I like gospel music and it had a a free 11:38:21 station for that. That would really helped me through the 11:38:27 pandemic if I would have had that. It sounds really 11:38:32 uplifting and I like all of them. But Alexa is the one, 11:38:36 it's like a companion that talks back and forth. 11:38:39 >>>: I have had a lot of people say that. 11:38:42 >>>: When I got that, I had never seen anything like 11:38:46 that. I thought that was fascinating. Someone talking 11:38:46 back to me. 11:38:50 >>>: Yep. I have heard that from a lot of folks that we 11:38:55 work with, that use those Amazon echo devices it is a 11:39:00 champion device, and req ask it questions and do all sorts 11:39:05 of things. It talks back to you. And make phone calls, 11:39:08 you can make voice phone calls through it as well. There 11:39:13 is a lot that you can do. There is one other question, 11:39:17 this would be directed to both of you and we kind of maybe 11:39:21 answered what's your favorite. But the other question, 11:39:26 what apps, thldz be maybe on your iPhone or your phone or 11:39:31 tablet, what apps are the easiest for you to use? Are 11:39:43 they all easy or certain ones that you like and find easy? 11:39:44 >>>: Um. 11:39:46 >>>: Thoughts on that? 11:39:48 >>>: Well, the things. 11:39:50 >>>: I don't really like any of the apps. 11:39:52 [LAUGHTER] 11:39:57 >>>: I kind of agree with Pearlie. But the things that I 11:40:04 do every day are the things, sometimes it's, I had a hard 11:40:11 time with email for a while. I Nicole came out and she 11:40:16 fixed it and now I have no problem. I don't know what was 11:40:19 wrong with it. But that was hard for me. I get a lot of 11:40:24 things through my email from church and different places. 11:40:27 But she got it fixed. You know what she did. 11:40:33 [LAUGHTER]. I'm not very good with apps and I'm like 11:40:33 Pearlie. 11:40:36 >>>: Brian, I'm going to intereject a little bit for 11:40:39 everybody, that's my grandmother that's speaking and I'm 11:40:45 Nicole and I'm the community outreach cored and I want to 11:40:49 intereject something, I remember technology opening you 11:40:53 with her, when she began to text, a lot of in our family 11:40:57 are not phone call people, I know that we got to keep in 11:41:01 communication with a family group chat and that was the 11:41:06 first type of going into technical and starting these face 11:41:10 times so you can see your grandkids, so I think that was 11:41:13 helpful. One of the things that we have deny, that she 11:41:18 has for her iPad, we're able to get on face time and look 11:41:21 at one of the devices that she was struggling with and 11:41:24 walk her through that or do screen recording, where we can 11:41:29 screen us doing it and then send her that EVV video. I'm 11:41:50 us doing that and send her a video. I think my 11:41:55 biggest tip, she's very savvy and she does a lot of things 11:42:01 on there. She doesn't give herself credit for, Brian, 11:42:03 giving ourselves grace when we are doing the Zoom meetings 11:42:06 and doing that. It's frustrating to everyone. I had many 11:42:09 frustrating technology issues this week. And I have 11:42:14 already been to those, my team earlier . but I also, and 11:42:17 I have a team of professionals right in my office to be 11:42:22 able to help me with that, give yourself grace and just 11:42:25 give yourself credit for what you are doing, you are both 11:42:27 connected to Zoom and I see you and hear you. That's 11:42:29 already a big step. 11:42:33 >>>: Yep. Absolutely. Absolutely. 11:42:38 There is another, this is a question in the Q&A. And I 11:42:40 will probably be able to give folks some information on 11:42:44 that. Is there any information on Internet safety that 11:42:49 you can us to to help members that we work with? What I 11:42:52 have fashioned our talk off of and I find it helpful 11:42:55 because it's videos. You can go to Google and they have, 11:43:02 if you look up or search for Google Internet safety road 11:43:06 show. They have five or six videos that are really 11:43:09 helpful. And they are short and quick. But they provide 11:43:13 some really good information in a short little timeframe. 11:43:18 But it's Google, Internet safety road show. You can 11:43:22 Google that. I will try to put a link in the chat to 11:43:26 everybody here over lunch. That folks can find that. 11:43:32 But that is a really important topic. Spam calls, 11:43:36 viruses and all the emails that we get, are they really 11:43:40 legitimate and how can we tell? This can walk you 11:43:43 through some things that will bring that to life. What 11:43:47 we have done, ourselves is expanded upon that for what we 11:43:53 end up talking about, when we talk about Internet safety. 11:43:58 Just giving some concrete examples, we'll put an email in 11:44:03 front of folks and then is this legitimate and we'll 11:44:07 point out things in the email that would lead you to 11:44:12 believe its not. That's an important topic. I don't 11:44:15 know who has the time or energy to mess request folks, 11:44:19 there seems to be a lot of them. But yeah, I will make 11:44:24 sure that ends up in the chat room. Well, I want toening 11:44:28 thank Doreen and Pearlie. I think we all do. Thank you 11:44:31 guys for chiming in today for being a part of our 11:44:34 training. For being on the panel, for answering you will 11:44:42 all of these questions and giving people a glimpse, we 11:44:46 love working with you guys. And thank you for all that 11:44:50 you guys shared today. We really appreciate it. 11:44:54 >>>: Thank you, Brian. It was fun for me. 11:44:58 >>>: Thank you for having me. I appreciate it. 11:44:58 >>>: Excellent. 11:45:01 >>>: I wanted to mention, there was one last comnt that 11:45:03 might be helpful information. Someone commented that they 11:45:08 use an app called any desk. That let's them get on their 11:45:12 moms computer from their home and help her through 11:45:25 challenges that might be great resource. Any desk. 11:45:29 >>>: Lots of things in the Q&A, saying you were 11:45:32 wonderful. Thank you so much and really appreciate what 11:45:40 you guys shared today. 11:45:40 >>>: [MULTIPLE SPEAKERS] 11:45:41 >>>: Absolutely. 11:45:45 >>>: So we are going to transition to lunch now. Lunch 11:45:52 is from 11:45 to 12:15, and so, we're going to take about 11:45:56 a half hour break, I will keep the meeting open. And so, 11:46:00 feel free if you guys need to grab lunch, do whatever 11:46:10 we'll jump back in back with Josh Anderson, and some of 11:46:13 the things that we talked about, we'll talk about those 11:46:17 more in-depth. And be accessible to talk about again 11:46:24 those tools and device and we'll be up around 12:15, 11:46:26 thanks, guys. 11:47:13 (break). 12:12:31 > 12:12:37 >>>: Josh, I don't know if you want to, I'm going to stop 12:12:47 my share and get you situated with a video here as well. 12:12:55 Perfect. Then let me change the view. 12:13:03 Cool. You know what? Let me -- hey, Brian. 12:13:06 >>>: Are you seeing the credibility one shall the full 12:13:09 one, kind of the behind the scenes view. 12:13:11 >>>: I'm seeing the full slide. 12:13:14 >>>: Okay, you are not seeing the rest of the slide? 12:13:18 >>>: No. Let me go ahead and pin you, so if you want to 12:13:21 turn your video on, people can see you. 12:13:30 >>>: I didn't do that, did I? There we go. 12:13:34 >>>: Excellent, so we'll get started in a couple more 12:13:42 minutes, and thank you, Josh for being here with us. And 12:14:16 couple of minutes and get started at 12:15. 12:14:19 >>>: Brian, you can see the whole PowerPoint? 12:14:19 >>>: Correct. 12:14:24 >>>: Perfect, I need to make sure, at one point I do need 12:14:25 to find Zoom again. 12:14:27 >>>: Yep. 12:14:31 >>>: I see your slides in order. Then your big slide 12:14:32 there. 12:14:35 >>>: Perfect, perfect. I want to make sure, whenever I 12:14:42 make it big, I can't see the Zoom controls anymore. 12:14:44 Hopefully you are still seeing the correct one. There it 12:14:47 is. 12:15:14 >>>: Yep, still seeing it. 12:15:21 >>>: All right, guys it's 12:15, and we'll jump back in. 12:15:25 Hope you had a really nice lunch. And so, Josh, I will 12:15:30 pass the baton to you and let you take us until, what do 12:15:33 we have, about 1:30. 12:15:34 >>>: It's 1:30. 12:15:39 >>>: Perfect, well Illinois let you go. 12:15:49 Perfect. 12:15:52 >>>: We'll get some of the solutions that have been 12:15:57 discussed by our panel earlier and hopefully be able to 12:16:02 dig a lit bit deeper into those, we'll start out of, what 12:16:06 am I? Get this working. So my name is Josh Anderson and 12:16:10 I'm the manager of clinical at Easter Seals Crossroads and 12:16:13 I host our assistive technology Podcast which is the 12:16:20 number one asm TP Podcast in the world and I try to throw 12:16:28 plug s there. And, I also father or stepfather of four 12:16:32 kids, which range in age from two months to 20 years, I 12:16:35 put that in there, earlier, Kayleigh talked about having a 12:16:43 child during pandemic. Pen Nell pi, she turned just, not 12:16:47 the even one and a half, when things shut down, she was 12:16:50 perfect age and get her used to going to the store and 12:16:54 rawntsz. We couldn't take her any of those places. Then 12:16:58 now shall that things are opened back up, we have GIDEON 12:17:03 who is two months old, and other on lock down, too. Due 12:17:06 to the. 12:17:09 So, most of what we talk about so far today shall have 12:17:13 been the problems. With social isolation and I must add 12:17:25 today we'll talk more 12:17:27 about some of the solution and say some of the different 12:17:30 things, some of stuff that's been mentioned before, but 12:17:34 hopefully we can dig deeper night. We'll start today 12:17:38 talking about apps and software, all the different kinds 12:17:41 of communication things. We'll talk about device and say 12:17:44 robots and wellness and about games. And if I do this 12:17:48 just right, I won't leave any time for questions, and 12:17:53 there will be some answers there. I always preface 12:17:57 these, I'm sure there will be an app or program that 12:18:00 someone uses that I don't mention. Just because there 12:18:02 are so many different things out there, it's impossible 12:18:06 to get them in. If you have ones or you really like, I 12:18:13 know some things have them, put that in the chat, even 12:18:16 though I do the assistive technology all the time, it 12:18:19 doesn't mean that I know everything that there is to 12:18:24 know. We'll start by talking about apps and software. I 12:18:28 have to start talking about the Dee is that we use them 12:18:33 on, smart phones and tablets and computers, discussed in 12:18:36 this section, will require some sort of device. This 12:18:40 could be a smart phone, a tablet, a computer and some of 12:18:43 the other devices we'll talk about later. I could spend 12:18:48 and do, spend entire days talking about the different 12:18:52 accessibility of features and cell phones of tablets, so 12:18:56 I'm not going to dig too deep into those today, I want to 12:19:00 talk about the important things whatever device will 12:19:02 need, first of all, you have to have an Internet 12:19:07 connection, that information has to get to you, in some 12:19:11 way shape or form, be that Wifi, wired connection, be 12:19:15 that a cellular connection, you have to have some sort of 12:19:18 connection. Speakers or headphones, where I can hear the 12:19:22 individual, if I'm hearing impaired, then a visual 12:19:24 display can work. Microphone, if I don't have a 12:19:29 microphone, and I have run them, teaching them how to use 12:19:32 Zoom and we realize there is no microphone there. If you 12:19:35 are going to do video communication, you need a screen 12:19:39 and a camera, you can see them and they can see you, then 12:19:43 access method, I need to use a keyboard, touch voice, 12:19:46 something in order to be accessible to access whatever 12:19:51 device it is. So just a little bit on those, let's talk 12:19:54 about the important stuff. All the different things that 12:19:58 we can use. There are tons of communication apps, I'm in 12:20:01 no way shape or form talk about them during this 12:20:04 presentations, that would take up your entire day and 12:20:07 nobody wants that. Also, always have to tell people, 12:20:11 there is always that old-fashioned phone call that's 12:20:14 available, no matter what teenagers or apparently, 12:20:19 hearing her talk earlier, mic coal. 12:20:19 >>>: Yes. 12:20:24 >>>: Yes, thank you, Nicole. Anyone who has teenagers, 12:20:28 anything, you will realize if you do call them, hey they 12:20:32 don't ra voice mail set up. But you will get a text 12:20:34 message right back, even though they don't answer, there 12:20:38 is the old-fashioned phone you can use. All of these apps 12:20:46 that I talk about, 24E vary in functionality,, most are 12:20:50 pretty easy to use are at least in the basic form and 12:20:54 available to most individuals. So, we'll start with face 12:20:55 time. 12:21:00 I AM a pretty avid Mac user and I use a Mac book and 12:21:11 and something that was 12:21:14 changed, you can use face time and talk to people who 12:21:19 don't have an iPhone, up until this changed you could not 12:21:23 do that. It is a little bit, tricky, it's tricky without 12:21:27 the iPhone, because you kind of invite them to the call. 12:21:30 They have to click on a link, and put in some information 12:21:33 and get over to it. But it is something that was not 12:21:38 there before. Are up to 32 folks on one call, you can do 12:21:43 video or do just voice. Whenever you are doing the 12:21:47 video, whoever is talking, their picture will enlarge. 12:21:52 You can set it to it doesn't, it makes it easier to know 12:21:56 who is talking. You can put different filters, if you 12:22:01 see the picture there, one person is talking with what's 12:22:06 called an emoji. Which is kind of a cartoon version of 12:22:09 them that moves with you and everything else. Face time 12:22:13 is pretty simple. You touch a contact, you hit face time 12:22:16 and it calls them. It's very, very simple to use, the 12:22:19 other thing that's nice, an individual maybe doesn't have 12:22:23 a smart phone, maybe they have a flip phone, maybe they 12:22:27 have a home phone or iPad, this is built in there. Now 12:22:31 they can talk to folks who don't have to have an 12:22:35 appear.will device, it can replace that phone. You can 12:22:38 do the voice calls or the video calls right straight 12:22:39 through here. 12:22:44 And a lot of the things that we talk about, came out of 12:22:47 the SWAP program, Brian mentioned at the very beginning, 12:22:55 the program we did over, for folk of aging to qualify to 12:23:02 use these devices and one thing we use is Google due owe, 12:23:05 it's like face time, but the difference is it's be 12:23:09 available on Android and IOS. You can get to it through 12:23:13 a computer. You can have up to 32 folks on a call. 12:23:17 Although that does depend on which platform you're using. 12:23:20 You can record and send video messages. If you try to 12:23:24 get ahold of someone using this, you can record a short 12:23:28 video and they'll have that so they can see it. If they 12:23:34 have an an dried phone, they have to click oning but you 12:23:38 can invite users, if you have people in their contact, 12:23:42 they can they put their information and the next thing 12:23:47 they know, they are a Google due owe user. It's quite 12:23:51 simple. And I don't want people too get too caught up in 12:23:54 the names of these or anything like that. Shortly before 12:23:57 the whole pandemic and shut down, my dad moved to 12:24:01 Florida. We have been using Google due owe to talk for 12:24:06 this entire time, and he Easter Seals calls it face time. 12:24:10 But he calls this face time. Don't get caught up in the 12:24:15 names, just remember there are different ones available. 12:24:18 Some other ones that are very popular and folks use, 12:24:23 Facebook messenger, until we got nofd in the SWAP 12:24:27 program, I didn't realize that seniors use it a lot. So 12:24:31 maybe it's changed although it still looks the same, but 12:24:35 a lot of folks use Facebook. They may have even known 12:24:39 messenger was there to maybe send notes or text kind of 12:24:43 information back and forth. But a lot of them didn't 12:24:47 know that you can do video chat through messenger. And 12:24:51 it does have the own app or on the Facebook app or 12:24:56 Facebook website. It does allow up to 50 for using 12:25:01 messenger rooms. What's app is not as popular in the 12:25:04 United States, but in the rest of the world, a lot of 12:25:08 people use it. You can do, chats, calls and video calls, 12:25:14 you can have up to eight folks per video call. There is 12:25:19 also Skype, Skype was what everyone used to use and go to 12:25:22 meeting with the big ones that folks would use for any 12:25:26 kind of video communication, Skype is great and up to 12:25:29 hundred folks at a time. Eastbound lane it might, I do 12:25:33 not believe it's still built windows computer and they 12:25:37 moved to teams. It's pretty simple 20 kind of use. And 12:25:41 so those are the basic communication apps. It is kind of 12:25:45 what I call them. Then you get into more of the meeting 12:25:49 style apps. So Zoom, I really assume that everyone on 12:25:53 this has used Zoom since we're on Zoom. So, I have to 12:25:56 assume that you have at least basic knowledge of this 12:26:02 program. Zoom is available on all platforms any piece of 12:26:07 technology that you might have. Offers closed captioning 12:26:11 and there is screen reader functionality and I can use 12:26:14 key strokes, if I happen to be visually impaired, the 12:26:18 captions can be created artificial intelligence or by a 12:26:22 captioner, what we have here today, there are other 12:26:25 accessibility features that are available. Zoom is free 12:26:30 to use, at least some of the features. The free version 12:26:33 I believe you can host up about up to hundred people for 12:26:36 40 minutes at a time. Some of the things do change from 12:26:39 time to time, this could be wrong, one-on-one meetings up 12:26:43 to 30 hours at a time, if it's just two folks, if you 12:26:48 have a the subscription, you can get up to 500 people and 12:26:53 unlimited time on those one-on-one kind of meetings. 12:26:58 There is always, the more features. There is also add 12:27:01 ins available which will give you more functionality, X 12:27:04 different things, you can see, it probably looks weird 12:27:08 because you had two bars on your thing, because we have 12:27:11 the one that I created, put there on the slide as well as 12:27:14 the one that you are seeing, but it allows you to do some 12:27:17 break-out rooms and you can record things. We had been 12:27:20 using Zoom for our remote employees for quite a few 12:27:25 years, when the whole world went to Zoom, and it's nice, 12:27:29 Zoom got better when people started using it. Features 12:27:32 came out that allow you to do new things. And be a 12:27:36 little bit more functional. 12:27:40 There is add insurance available for Zoom as, polls and 12:27:44 questions. You guys have had quite a few of those today, 12:27:49 you get those instant results, it's a way to interact, 12:27:53 like meetings like this, we joke, we used to do these in 12:27:57 person, I would be in front of folks for an hour, a full 12:28:02 day, however long we would do it. Now I'm sitting in my 12:28:04 office talking to myself and hoping that everyone is back 12:28:11 from lunch and has their sound on. It's different, but 12:28:14 those poalings and questions are a good way to interact 12:28:18 with each while we are doing this. There is an add in 12:28:20 called snap camera that you can add, I will see if I can 12:28:26 get this to work, snap camera allows you to -- let's see. 12:28:31 Add some different kind of video filters. We'll see if 12:28:36 this works or freezes me up. If you can see now, I'm 12:28:40 Wright in the middle of the mist try machine, there are 12:28:43 tons of these available once you kind of use the snap 12:28:47 camera, you can change filters, so that, I don't know, it 12:28:49 looks like you have make up on. You can make it look 12:28:53 like you are a cartoon, you can make it look like all 12:28:56 kinds of different things. This one is really fun. 12:29:00 Because SCOOBY and shaggy begin to wave and stuff, every 12:29:05 time I open my mouth, they do this. Also, This is a 12:29:09 great way to deliver bad news to people. Not really, but 12:29:13 it does make it fun, makes it different, kind of, just 12:29:17 lighten the mood a little bit. If you are tired on 12:29:21 meetings scanltly, gives you a whole new way to lighten 12:29:26 that up and keep it fun. There are other ones, MIRO, it 12:29:29 works through Zoom, if you are trying to do things, you 12:29:33 can all share ideas and put things, kind of on a white 12:29:42 board if you were meeting judge in an office. 12:29:46 Microsoft teams Google meet. There are a lot like Zoom. 12:29:50 There are dirchgs. Between them, hopefully no one on 12:29:54 this call works for Google or Microsoft, and tell me the 12:29:57 gigantic differences. But they are the same idea, they 12:30:01 are meeting tools, they are definitely meeting tools, the 12:30:04 different features and differ controls. That can be used 12:30:09 by businesses or individualses. They are mostly free. 12:30:13 You can get more kind of functionality, more different 12:30:17 things. With a paid subscription to Google work space or 12:30:22 Office 365. With meet, you can get hundred participants 12:30:27 for the free service, 250 with paid, with teams, it's 300 12:30:34 participants in all tiers, although the meetings can be 12:30:38 24 with a paid subscription. With the differences we 12:30:41 talk about two different kinds, we talked about face time 12:30:46 and due owe, as well as Zoom and teams and meet. And 12:30:49 they are really good for different things, and we'll, 12:30:54 probably get into that a little bit later, it depends on 12:30:55 what kind of communication you want how many people you 12:30:58 want. What everybody is using. 12:31:02 We talked a little bit about those accessibility 12:31:05 features, what's really upon the, since they are on a 12:31:10 device, usually whatever accessibility features I'm using 12:31:14 should translate into that program. So like we said, the 12:31:18 closed captioning, that's available through Zoom, with 12:31:23 teams, they have their version of that. If I use key 12:31:27 strokes to access my computer, a lot of those key strokes 12:31:31 should work, the other thing that's nice, and maybe one 12:31:34 of the good unforeseen things about pandemic and lock 12:31:38 downs shall when this all happened, a lot of more people 12:31:42 started using these programs, when more people use it, 12:31:46 there is more needs for different accessibility features. 12:31:48 Since you have those, all of these programs started to 12:31:52 integrate them more. So they make more and more features 12:31:58 and more and more, accessibility, just built right in. 12:32:02 With any of these, most of these companies would like to 12:32:06 have as many users as possible, if you have an assistive 12:32:08 technology you're and something is not working with one 12:32:13 of their programs, reach out to them and let them know. 12:32:16 Brian had talked about the different kind of barriers and 12:32:19 the first thing was awareness. If they don't know these 12:32:23 issues exist, they don't know how to fix them. I tell 12:32:27 people reach out to them. During this program, one thing 12:32:31 that we ran into that was a major issue for some folks, 12:32:37 we would try to set up, I believe believe Google or Gmail 12:32:40 account and it would require a cell phone number. We ran 12:32:43 into the issue, a lot of folks that we work with, they 12:32:48 didn't have a cell phone, they had a home phone, a home 12:32:53 phone number would not work, I emailed Google and 12:32:56 accessibility, this is a barrier. This is an issue. It 12:33:00 was weird because sometimes it would be optional, 12:33:05 sometimes it was needed to make a G email account to set 12:33:09 up these, I will admit, since then, and I'm not going say 12:33:13 that my email changed one thing in this world, it's 12:33:17 always been optional. So I'm hoping, but again they 12:33:22 can't fix them if they don't know they're broken. So 12:33:26 kind of, just in conclusion about those apps and meeting 12:33:29 programs, there a lot of different solutions available 12:33:32 for the video calls, when we look at it, use what you 12:33:38 have. If I have a tablet, if I have a Android tablet, 12:33:42 maybe go with DUO. If I need one-on-one communication. 12:33:48 It's already, use what you want to talk to are using. If 12:33:52 I have an iPad and my daughter son, family member, they 12:33:57 are all apple user, let's use face time, it's built in 12:34:02 and everybody knows how to use it. Use different ones 12:34:06 for different needs, DUO and face time are very good for 12:34:10 one-on-one and small groups. Whereas Zoom and Teams, 12:34:13 maybe much better for larger groups and meetings. A lot 12:34:18 of people have been doing church through Zoom. Their 12:34:27 congregation. And I hope that's something that stays 12:34:34 around, because while you know, the pandemic didn't make 12:34:39 it where everyone had to stay out of these places it's 12:34:42 still a challenge to get there because of transportation, 12:34:45 because of mobile. Because of, you know, we're about to 12:34:50 entered season where everybody gets the sniffle and say 12:34:55 sometimes it's hard to get out. Here in Indiana, we get 12:35:00 snow, and it's not always easy to get out to get to those 12:35:04 places and that stays a something you can do. You might 12:35:07 want to go to church on Sunday and there is 8 inches of 12:35:11 snow outside and the bus isn't coming today. So 12:35:13 hopefully that's something that does stay. Different 12:35:16 tools for different needs depending on what you are 12:35:17 trying to do. 12:35:20 Use what you can for free, and you will see that as 12:35:24 something that goes through almost this entire program. 12:35:28 Use what you can for free, if you need those paid 12:35:32 features, great, but use the free stuff. Hopefully you 12:35:35 don't need to purchase a new device because you have a 12:35:44 computer or cell phone that you can use on. I have the 12:35:52 web cam, and how can I get my family members so I don't 12:35:56 have to buy something else. 12:36:00 Let's get deeper into the device and say I will go ahead 12:36:02 and put a warning at this part of the presentation, any 12:36:07 of you that have one of those Amazon devices your home, I 12:36:11 will make it talk a lot. I will effecter and use its 12:36:15 name many times and I'm sorry, so I will apologize that 12:36:18 it will be talking over me for the rest of the section of 12:36:21 this presentation at least. I'm going to start with the 12:36:27 Amazon echo devices, the reason, they were the first one 12:36:31 to the table. Brian had mentioned and I think it's been 12:36:34 mentioned before, that cost is a big issue. Baa I have 12:36:39 got this device and every year a new one comes out and 12:36:44 now mine is obsolete. With these, even the older devices 12:36:48 still work. They may not have as many features, but at 12:36:52 least the ones that I have encountered they still work. 12:36:56 They still do most of what they need to do. So Amazon 12:37:01 echo devices they come in all shapes and sizes, this the 12:37:05 new ones, and I will show you, you some of the new ones 12:37:08 in a moment. They link to an Amazon account. And you 12:37:13 can set up one for free. You don't need to attach a 12:37:17 credit card to it. With the folks that I have wrkd with, 12:37:20 unless they want to order things through the Amazon 12:37:24 account, and if they would rather order them off the 12:37:29 computer, I tell them you may not want to attach it. 12:37:32 Just saying things like, Amazon device, I didn't say the 12:37:38 word this time, Amazon device order, to it paper. You 12:37:41 may not realize that you just do that. Usually it will 12:37:46 give you a prompt, I try not to put the credit card on 12:37:50 there. But it works great for distance communication, 12:37:53 video or voice. Now I don't know if this is compliewt 12:37:57 true, but usually you had to have a phone number to make 12:38:00 this work. I believe there was a way to do it through an 12:38:04 email now. But, most folks that I have worked, in order 12:38:07 to get it to call out and call in, it's much easier if 12:38:13 you do have a cell phone number attached to it. 12:38:15 One thing that's really nice, they are pretty easy to 12:38:20 use. And I think that the panel talked about this. They 12:38:24 have something called intuitive voice input. It's built 12:38:30 to understand how people actually say things. We do a 12:38:32 lot of work with voice input technology here, with 12:38:36 different folks that we work with. Sometimes it gets a 12:38:40 little hard because it's very hard to remember, what am I 12:38:45 supposed to say, to get it to do this? With these kinds 12:38:49 of devices it should be say what you want and it usually 12:38:53 works. It will also prompt you if you didn't say it 12:38:58 correctly, two might say, I didn't understand you and 12:39:01 here's some things and it tries to guess what it is you 12:39:05 are looking for. Use the wake word, but I will warn you 12:39:09 I will eventually say it. Some things you can do on it, 12:39:12 you can listen to music, you can watch videos and movies. 12:39:15 You can get your weather ask set alarms and messages 12:39:19 order things from Amazon, get answers to quick questions. 12:39:23 Listen to books read the Bible, control smart devices all 12:39:28 kinds of different things these devices can do. When we 12:39:32 first started the SWAP program, to help with that 12:39:35 distance communication piece. As we got more into it, I 12:39:42 have to show them. Just in, the old school kitchen 12:39:47 timer, just setting that for, in five minutes my dinner 12:39:54 is ready. It's easy to say, Amazon device, remind me in 12:39:57 five minutes to take something out of the oven or two 12:40:00 hours or three hours and it will pop up and tell you, you 12:40:05 need to do this kind of stuff, out of our panelist said, 12:40:09 medication reminders instead of having to type a bunch of 12:40:14 stuff a tablet or computer, I say remind me every day at 12:40:17 2:00 p.m. to take my pills. Boom, there is that coming 12:40:23 up. But really deep purposes of this training in talking 12:40:27 about this, we're going to focus on communication, that 12:40:33 was one of the big things with social isolation was to be 12:40:37 a part of the outside world. 12:40:41 So using these things for distance communication, it's 12:40:43 easy if you have a cell phone number attached to it. I 12:40:47 think there are ways around that. But I haven't had 12:40:51 great luck with that. It's a whole lot easier to set 12:40:57 that up if you set it r it up through the Amazon Alexa 12:40:57 app. 12:41:01 >>>: Just a quick question, you mentioned cell phone. 12:41:04 Flip phones, smart phone, doesn't matter has to be a 12:41:05 number. 12:41:11 >>>: Has a cellular number. Is what I have run to. I 12:41:16 tried to do it with a home phone, and I ran, into issues. 12:41:20 Where I have usually been able it kind of work around it, 12:41:25 if a family member is kind of willing to help out, then we 12:41:29 can set it up through their and say call it their second 12:41:33 device. It gets a little weird if you do that. But yes, 12:41:36 so flip phone, anything with a cellular number seems to 12:41:37 work. 12:41:39 >>>: Got which a. 12:41:43 >>>: Again, if people know other ways, excellent. In 12:41:48 talking to a team member the other day, she called me from 12:41:52 her device, it showed up as her cell phone number on my 12:41:58 phone, she didn't know she had done it that way. 12:42:01 Again, it's a will the easier to set up everything 12:42:05 through the app. Because you get some more functionality 12:42:10 and features after it's set up on the tablet or computer 12:42:14 you really don't need that app any longer, at least to 12:42:17 use the device. In order to call most people you can put 12:42:20 them in your contacts. If you do that, it makes it 12:42:24 easier, then you can say, video call mom. Video call 12:42:28 John, bill Frank, qhofer is there in your contacts 678 12:42:31 and it will know who they are. 12:42:36 You can just say, call, 317, blah-blah blah-blah. The 12:42:41 number and it will call it. Or you can say call Wal-Mart 12:42:47 pharmacy, it may say which one around your location. But 12:42:50 it can call those numbers for you as well. 12:42:55 If that person has their own Amazon echo device, plus 12:42:57 their cell phone, it will actually ask you which one do 12:43:02 you want to call, call that app or device? It will give 12:43:05 you those kinds of choices. Then you can do easy stuff, 12:43:11 tell it to hang up, pause call, mute me, and it's that 12:43:14 intuitive voice, where it's how people talk to the device 12:43:19 is how it will react to you. 12:43:22 To talk about some of the different devices available, of 12:43:25 course the ones without screens which are known as 12:43:28 echoes, as far as the echo shows the one with the screen, 12:43:33 there is a five-inch and 8-inch and ten inch, the new 12:43:37 one, which came out a while ago, can rotate. It will 12:43:40 follow you arched the room. When you say it's name to 12:43:43 ask a question, it will turn and look at you. And just 12:43:47 creep you out, it doesn't do that. It's a little odd, if 12:43:49 you have it in the kitchen and you are walking around or 12:43:53 the living room and you are talking to somebody, it can 12:43:56 follow you around and be able to kind of keep you in the 12:44:01 screen. New thing that they have, is called the Amazon 12:44:08 glow, this is an 8-inch video display, and I will show 12:44:12 that to you, and then it projects out this 19-inch piece 12:44:16 on the board in front of that's touch sensitive. It 12:44:21 allows folks to interact, when they are remote. You can 12:44:25 share books, learning and other info, through a free 12:44:28 approximate glow mobile app, when I show you the picture, 12:44:33 it might make more sense, they have an echo show 15, it's 12:44:37 larger and it's wall mounted or put it on a tabletop, it 12:44:40 has a larger screen, and you can have multiple things on 12:44:44 the screen. And there is the eight and the dot and the 12:44:48 studio, they have got a lot of them. And more coming all 12:44:52 the time. So here's just some of the newer one on the 12:44:56 one, is the echo show, ten, it's called the echo show. 12:45:00 You can kind of see it's got a circular base, it's got a 12:45:04 big nice good speaker in it. And it will tilt and turn 12:45:07 with you. In order to keep you in the screen as you talk 12:45:12 to it. The seconds one is the glow, it really looks like 12:45:18 the olds motor roll la cell phone. So makes makes me 12:45:21 laugh. But you can see it's projecting something on the 12:45:25 surface. That's interactive, I can touch that and things 12:45:28 will happen. Sue if the person on the other side is 12:45:32 sharing a book or lesson plan or anything, the person on 12:45:37 the other side can interact, I got kids they get bored 12:45:42 even with video chat and this is great. On the right, 12:45:46 that's the echo show 15, much larger, it can display 12:45:51 multiple piece of information at once. 12:45:54 Something that Amazon has built in is called Alexa drop 12:45:59 in, this is really great and been a huge help with folks. 12:46:05 It's kind of like a INTERCOM. If you think, if you have, 12:46:10 happen to have Amazon devicessen in your home, you know 12:46:14 you can say, call Billies echo and tell him dinner is are 12:46:20 ready in five minutes or. You can do this remotely. So 12:46:24 I can be judge else. If my mother or another member of 12:46:28 my family has one of these in their home, I can say drop 12:46:32 in on them. It will enable their camera and I can say, 12:46:36 what's going on? In order to just see how things are 12:46:38 going. 12:46:42 To be able to literally drop in on them. Before everyone 12:46:45 gets scared about it, you have to enable that before 12:46:50 someone can drop in and see things on you. See things on 12:46:53 there. You can send out announcements like I said, you 12:46:58 can set up emergency contacts through it. So, let's say, 12:47:02 I'm having some sort of medical issue or injury, I could 12:47:06 say, amsz device call for help. It will call those 12:47:09 emergency contacts already. And it has more features 12:47:14 available through the care hub. This is all true as of 12:47:17 this moment, there is a chance this may not be true for 12:47:20 long, the reason is,.Amazon is coming out with something 12:47:26 new, called Alexa together. I think hopefully this plays 12:47:38 correctly. Brian let me know if you can hear this. 12:47:43 >>>: This is Alexa together. Used with echo devices that 12:47:49 helps you to care for your loved ones. 12:47:52 You have always been there to help, with remote assist, 12:47:57 you can even do more, like using a phone to set a 12:48:01 reminder. Take your pills. Alexa, thank you. 12:48:04 >>>: Alexa, drop in on mom. 12:48:12 >>>: Hey, baby. 12:48:16 >>>: Alexa, includes urgent response, your loved one can 12:48:21 access it by asking Alexa, Alexa, call for help. No 12:48:25 buttons to push, call urgent response,. 12:48:30 >>>: Hello, this is John with Amazon emergency services. 12:48:33 >>>: Even if you are not there, it allows family members 12:48:39 to stay informed about your loved ones well-being. 12:48:41 >>>: Dad, what happened? 12:48:43 >>>: I twist my ankle. 12:48:48 >>>: Stay where you are, I'm coming over now. Love you. 12:48:56 >>>: You can also set up customized alert. 12:48:57 >>>: Hey. 12:49:01 >>>: What are you up to, tonight, mom? Tiech decided to 12:49:03 stay home and finish my painting. 12:49:06 >>>: I was calling to check on you, mom. 12:49:07 >>>: Good night, sun. 12:49:11 >>>: Alexa together, stay close to your loved ones 12:49:15 wherever you are. 12:49:21 >>>: Good. So, as you can see, Alexa together, let's you 12:49:25 spy on your parents, but not, not completely. You can 12:49:30 turn off or on any of that he is of these. This should be 12:49:34 later this year or you can have those alerts and hey, if 12:49:37 the person hasn't used it in a while, you can have 12:49:41 different folks for greater availability and that urgent 12:49:46 response and you can have the remote assist, change those 12:49:50 settings manage list from afar. That can be helping with 12:49:54 agrees ri list and other stuff that you can do through 12:49:57 those. 12:50:00 Fall detection response. Some third party compatible 12:50:05 devices that detect falls and it can send the informing 12:50:09 through this Alexa together. The plan it's going to be 12:50:14 about 20 bucks a month, not super cheap. But, it can be 12:50:18 a really great tool to really be able to just maybe help 12:50:21 a family member or something who wants to stay In the 12:50:25 meantime, a whole lot longer. One thing you are ATP 12:50:28 program is about, keep independence and being independent 12:50:31 for as long as possible. 12:50:34 As far as accessibility, there is a lot of accessibility 12:50:37 built into these devices. Now most of the things that 12:50:41 I'm showing here are available in the echo show model 12:50:44 which is the one with the screen, they have Alexa 12:50:48 captioning, when you turn that on, anything the device 12:50:51 says, will come up with captions there on the screen, 12:50:56 call captioning, so during calls whatever the person I 12:51:00 saying to me, will show up as captions on there. This is 12:51:04 done by artificial intelligence the captions that you are 12:51:09 seeing right now, are being done by a human captioner who 12:51:13 is doing a better job. But it's a little bit better 12:51:15 than, nothing at all. 12:51:18 Realtime text. So you can type text, it will appear on 12:51:23 both individuals screens. So like instant messenger kind 12:51:28 of way. Tap to Alexa, which is really great. If I am 12:51:32 deaf and hard-of-hearing, or if I have some sort of 12:51:36 speech impediment where the device can't understand me, I 12:51:40 can access everything straight from the screen as I would 12:51:45 speaking to it. Then voice U is a built in screen 12:51:49 reader. If I can turn that on and be able to access it. 12:51:53 Another one that a lot of folks use, I don't see as 12:52:00 people use this, the Facebook portal. It's Facebook 12:52:06 based. It does have Alexa enabled on it. It doesn't 12:52:11 have as many features but it uses Facebook messenger or 12:52:14 what's app for Zoom calls. This is more based on just 12:52:18 kind of the communication part. 12:52:20 It's got different size AND SEE styles available. They 12:52:26 have portal TV, that attaches to your tuition and uses, 12:52:31 so if I have a visual impairment. I have got a 55-inch 12:52:35 television, I can attach this to it and I'm seeing those 12:52:48 other that's this big. They came out with a portal go, 12:52:52 which has a ten inch display if a battery, you can carry 12:52:55 it around the house with you. If you are video chatting 12:52:58 with folks and want to move around and the ported Al plus 12:53:02 is a 14-inch display and has some other features as well. 12:53:06 These are really built for communication. Theories built 12:53:10 for that two way communication. The smart camera that's 12:53:12 built into these, will follow you around the room, kind 12:53:17 of like that echo show, can follow you around, this can 12:53:20 do the same thing, that camera will follow you so it can 12:53:24 keep you going. I can share photo while you are talking 12:53:27 to someone. That's pretty great feature, especially if 12:53:30 you are talking to family that's further away. You can 12:53:37 do that. There is a feature called story and I want to 12:53:41 read to my kids, I can use this, if you are telling a 12:53:46 story about knights and dragon, you can have a little 12:53:50 dragon on the side of the screen. So really kind of make 12:53:59 it a little bit more I guess engaging. 12:54:02 With watch together, you can watch movies together. Kind 12:54:06 of using the device. So that you can, if you do want to 12:54:09 watch a movie with a a family member who can't be in the 12:54:15 same room, you can use this and be able to do that 12:54:20 reaking to the movie. It has other effects it can be 12:54:23 used as a photo frame, you can broad cast Facebook life 12:54:27 on it and it has a lot of work from home tools kind of 12:54:33 built inen as well. You can use it for Zoom, so you can 12:54:37 do your normal work on your computer and have this as 12:54:44 your communication piece. The Google and home nest hub, 12:54:47 I don't get deep into these. They do a lot of the same 12:54:51 things, this used to be called Google home, and they 12:54:55 changed the name. Instead of using the A word, we used 12:55:00 to turn on the Amazon devices, you would say, Google. 12:55:04 Sorry, if I just turned on your device. Has many of the 12:55:07 same features, one thing that I have heard about, with 12:55:12 questions, if I ask it a question, this usually gives me 12:55:17 a more in-depth or better answer shall the reason is it's 12:55:21 using Google to find everything. Which, has all the 12:55:26 information in the world. Other than that a lot of 12:55:30 people prefer the Amazon device over this. 12:55:34 You are doing video calls, it uses mostly DUO. But you 12:55:37 can link it to a carrier. And I have never tried to do 12:55:41 that before. But it says, if r you can. You can't video 12:55:47 call from here to an echo device. Unless you use Zoom. 12:55:51 Because you can use Zoom through both of them. It's a 12:55:55 little bit harder. If you want to make video calls, you 12:56:00 have to buy the biggest version which is the nest hub 12:56:03 max, that's in the back. It is the only one that has 12:56:08 camera on its. The other ones are good for, I guess just 12:56:11 talking conversations about video. For some of the other 12:56:14 smart home and features. But you're not going to get 12:56:19 that video kind of thing unless you do it. 12:56:22 Getting out of the smart speakers and talking about some 12:56:28 other devices. One, you may have seen a be exphecial for 12:56:32 this. The grand pad, and they changed a little bit. 12:56:36 It's a tablet designed with seniors in minds. You can do 12:56:40 video calls play games and look at photos and send 12:56:44 emails. One thing that that's really nice, this came up 12:56:48 earlier, was all the scams and the spam that people get. 12:56:52 If they are not in your contact they can't call. So you 12:56:56 don't really have to worry about getting the spam calls 12:56:59 through the device. 12:57:02 Photos calls all of that is on a companion app that the 12:57:07 other person would have. If my mom, dads had this, I 12:57:09 would call them through an app. And I don't know if it's 12:57:14 called the grand pad app. But I would use that. It sits 12:57:23 on a charging dock. I have a hard time getting things 12:57:29 plugged in and it doesn't make it easy. It's a 12:57:33 customizable home screen. There are four icons on there. 12:57:37 On a I'm never going to use email, I can take off. And 12:57:41 just have the things I need on there. It has large 12:57:50 print, again really loud sound settings. It cost about 12:57:55 $79 a month or $700 a year, for that price, it comes with 12:58:01 the device. It has built in wireless LTE. So you don't 12:58:04 have to have Wifi. When you think about not having to 12:58:15 pay for Wifi or a cell plan, it's nice. The other great 12:58:19 thing, not having to have Wifi, sometimes finding the 12:58:22 engagement of the correct Wifi approximate and 12:58:25 remembering the password and doing all of that things, 12:58:29 takes longer than using the device. Not having that 12:58:35 component anymore, can become really really helpful. 12:58:39 There is specialist cell phones that folks can use. They 12:58:44 are from lively direct and they have different smart 12:58:48 phones disiend designed for seniors. A little ability 12:58:50 easier to operate interface. They have many of the same 12:58:56 functions as, as other cell phones. But simplified and 12:59:00 highly ajustifiable to needs. There is a question much 12:59:05 earlier today, about individuals with dementia or memory 12:59:08 loss and kind of using the phone. So there is a new one 12:59:13 that's been out for a little bit called the RAZ. Memory 12:59:15 cell phone. It's a picture cell phone designed 12:59:19 especially for folks with memory loss and intellectual 12:59:23 disabilities. It is what's pictured over there on the 12:59:26 right. That's the only screen on that phone. If you 12:59:29 think about opening apps going to different page and say 12:59:34 stuff that you normally have in a cell phone, you can get 12:59:38 lost. I get lost. This is the only screen that's 12:59:41 available on this. This is the only screen they'll ever 12:59:47 get into. It has a picture of up to six contacts and 911 12:59:50 emergency button and the time and your battery and single 12:59:54 strength. That screen is always on, and will never fall 12:59:57 asleep. You have to press and hold the buttons to get 13:00:02 them to send things. So you are not pocket dialing. I'm 13:00:05 not trying to hit the person on the left and accidently 13:00:09 called the person on the right. There is a caregiver 13:00:12 portal that a family member gets into and they are the 13:00:16 one that changes the contacts and picture. But they can 13:00:19 monitor your location and check your battery and other 13:00:25 things. My hope is, it will get wireless and chargerrer 13:00:32 wireless charger to make 13:00:39 eight series. Hey Google and hey Siri, these allow you 13:00:42 to use your voice or hey Google for the Android or 13:00:46 tablet. There's also the hey you, you ask another person 13:00:50 in the room to it. They'll eventually get tired of 13:00:54 helping you. So try one of the others. It does let you 13:00:57 access the phone or tablet without actually having to 13:01:00 touch it or remember kind of some of the different things 13:01:04 that you might need to do. 13:01:08 Other devices let's get into robots. I have like 15 13:01:15 minutes. Hurry up. 13:01:19 Um, so anyway, let's get into talking about robots. Some 13:01:22 of the cool thing that me might be able to do. These are 13:01:29 going to be more expensive, but there are things they can 13:01:32 do. They assist with feeding and transportation, 13:01:36 mobility, cleaning, and security, the list really goes on 13:01:38 and on. But for the purpose of this training, we're 13:01:44 going to focus on how robots can help with overcoming 13:01:51 social isolation. The words check wrd, R OB OTA, it 13:01:54 means forced labor, that's where the word robot comes 13:02:01 from. All of these, this is where the name comes from. 13:02:05 First one is tell presence robot. You maybe know what 13:02:12 these are, they have shown up in modern family and big 13:02:16 bang theory. And but really what they do, they allow an 13:02:19 individual to be part of class and work or another 13:02:22 activity without physically being in that space. 13:02:25 With the use of a tablet or phone, you can move, follow 13:02:29 people, talk to people, hear people, and be engaged in 13:02:31 that kind of place. 13:02:34 There is tons of different models available, they come in 13:02:36 different size AND SEE styles and the different features 13:02:41 and the one you see here, it's called a double two robot. 13:02:49 It's an iPad with extra speaker and a big stick, then 13:02:52 some wheelings. This thing can sit there and drive 13:02:55 around. Follow people around and make someone present 13:02:58 when they are not actual there. Again, these are much 13:03:01 much different than the last devices were talking about. 13:03:04 But it's important to know this stuff is out there, 13:03:15 because could meet the need. 13:03:19 >>>: The wr. AS, can you move or hide the emergency call 13:03:21 button? 13:03:24 >>>: I believe that you can't. But I have not got to 13:03:30 play with one yet. I hope that you can. It seems like 13:03:34 that would be a major problem. That's one of the reasons 13:03:37 they made it to where you have to press and hold to do 13:03:41 anything, as opposed to to just tapping. I'm not sure if 13:03:51 you can move it. I know you can put six contacts on 13:03:55 there. But especially depending on where the individual 13:03:58 might live, there is a call button that you can use for 13:03:58 that kind of thing. 13:04:02 >>>: Great. One other question in the Q&A, about phones, 13:04:06 so we're jumping back a couple of slides here, is there a 13:04:10 phone for visibly impaired and hearing impaired included 13:04:17 in one phone? I may chienl on this. I think a lot of 13:04:29 your smart phones have expeb I will talk about we can 13:04:34 connects to you to folks what's best for the folks 245U 13:04:36 serve. Those l. 13:04:40 >>>: Those jitterbug phones, and I will go back, lively 13:04:44 directs, they used to be jitterbug. I think they have 13:04:51 two, one is still a flip phone. But, they do offer larger 13:04:56 print. As far as on the phones and you can turn them up 13:05:00 louder, just depends on the extent of the hearing 13:05:05 impairment and visual impairment. At least the flip 13:05:08 phone, the last time I used it, it would do a lot of the 13:05:11 announcing things to you. It will talk to you as you go 13:05:15 through contacts. And then it just depends, is the visual 13:05:19 impairment bad enough that I need that voice feedback. Is 13:05:24 the voice feedback loud enough so I overcome my hearing 13:05:27 impairment. Both of their phones, get louder than a 13:05:32 normal phone would. You can kind of enlarge, on the 13:05:42 screen, than in the settings. 13:05:47 >>>: Good. 13:05:54 >>>: Talk about other robots, i so hopefully I can 13:06:04 describe this. So, LA Q, think about an Alexa device, and 13:06:08 I keep using that word, that kind of engages you a little 13:06:11 bit more, or interacts with you a little bit more. If you 13:06:15 are look at the picture, it's a tablet with this weird, 13:06:22 coffee mug looking thing next to it. That coffee, will 13:06:24 turn its head and light up differently and things. Bureau 13:06:29 it's a proactive engaging robot. One of our panelist 13:06:34 talked about neajing with Amazon device, I can have it 13:06:40 tell me do things. I can ask it what the weather will be 13:06:43 like tomorrow. This is a proactive engaging robot. It 13:06:48 can interact by looking it can see you sit down next to it 13:06:54 and they can say, you want some trivia questions, it can 13:06:58 ask you these kinds of things. It also has artificial 13:07:01 intelligence built into it to give better feedback and 13:07:05 engagement. It might ask you, do you want to know 13:07:16 baseball facts from the 1980's. I don't want to know. 13:07:20 Those are the questions and things. You can message with 13:07:25 friends and family as well. So somebody can, essentially 13:07:30 send you a text message, to the device it will read that 13:07:33 to you or you can do the face-to-face communication 13:07:36 through the tablet. Games and facts and it has cognitive 13:07:40 exercises built in there. Kind of little games that it 13:07:44 can play you with, to help you get the mind going, 13:07:48 mindfulness, which we'll talk about. Health check ins, 13:07:51 how are you feeling? Take those pills. Did you do your 13:07:54 exercises? It will walk you through physical exercises. 13:07:58 So hey, it's 2:00 o'clock, why don't we get the up and 13:08:01 move around a little bit. 13:08:05 Health check in and music sphorts, and weather a whole 13:08:11 lot more. To really think about it, it's a device, it's 13:08:15 a lot like Alexa, but it's going to talk to you without 13:08:21 you having to talk to it right away. Speaking of Amazon, 13:08:24 they've come out with their brand new robot, which should 13:08:29 be out pretty soon, it is an Alexa enabled robot. It 13:08:32 will follow you around, deliver calls and other 13:08:35 information. It can control your home and investigate 13:08:38 strange noises and people. And whenever Alexa together 13:08:42 is available, it will work with it too. I have short 13:09:00 kind of video to show what this does. 13:09:04 >>>: A robot, what are we going to do with a robot. 13:09:06 Q (By >>>:) Well, astro, 13:09:11 follow me. 13:09:14 >>>: Okay. 13:09:16 >>>: High, grandma, I miss you. 13:09:20 >>>: I miss you too. Hey you got the toy I sent. 13:09:24 >>>: I love it, astro, follow me. 13:09:26 >>>: Cool. 13:09:28 >>>: Race you. 13:09:41 >>>: Come on. 13:09:44 >>>: Told you I turned it off. 13:09:46 >>>: Now I totally believe you. 13:09:50 >>>: Message from Steve. Remember to eat something green 13:09:52 today, dad : 13:10:24 >>>: Check. 13:10:24 >>>: Hey. 13:10:26 >>>: Okay. 13:10:31 Astro, let's dance. 13:10:58 (music). 13:11:06 >>>: Thought we weren't home, right? You thought wrong. 13:11:08 Good try though. 13:11:18 (alarm going off). 13:11:24 >>>: What? Thank you. 13:11:27 All right. I'm in. 13:11:29 [LAUGHTER]. 13:11:32 >>>: I knew it. 13:11:38 Astro. 13:11:42 >>>: So just to talk kind of back about the astro, you 13:11:46 can see it can do a lot of different things, for me, I 13:11:49 would love to have one, it remind me of the robots that 13:11:53 were running around on Star Wars that were always running 13:11:56 around. Again, it can do that communication thing, you 13:12:00 can check on folk, I did find out, it can't actually bring 13:12:06 you a beer, unless someone puts that in the cup holder. 13:12:11 Not quite as cool. But still some pretty neat feature and 13:12:15 say some security ones. There are tons of other social 13:12:22 robots, new ones coming out all the time. But these are 13:12:27 listed on the screen and the buddy the emotional robot. 13:12:29 You can see a lot of them have the screen on the face, 13:12:33 they share a lot of similarities in what they do. But 13:12:36 really they are supposed to be engaging helpful and they 13:12:40 can do all kinds of different things to become companions 13:12:43 one might say. 13:12:49 They make robot animals, joy for all companion pets, and 13:12:52 there are others that make these as well. 13:12:57 But they make robotic cats and dogs. There is no veteran 13:13:04 bills and. These animals react to touch and sound and 13:13:09 others things. Just like a normal pet might do. I have 13:13:13 to put, they are only slightly creepy, we have kind of 13:13:16 one of the cats and have played with it a little bit. It 13:13:20 does kind of act like a real one, it will sit there and 13:13:26 meow at you. But I suppose it is like a wreal Kat. 13:13:29 Something that could be companion ship, and a friend, 13:13:33 when no one else is. 13:13:37 So talking about devices. And whenever we are kind of 13:13:43 choosing a device, how do we pick what's kind of best. 13:13:46 Well its important to figure out, what do you want to do 13:13:49 with it? Do I want it for communication, do I want to 13:13:53 control a smart home? Do I want to use it as a 13:13:57 companion, are there other things? How am I going to 13:14:03 access it by voice, do I have a strong enough voiz, am I 13:14:11 going to articulate it, how do I want to do. What's 13:14:19 everyone is, my doing. Stick on those. Ease of use and 13:14:22 the,. 13:14:26 And uncanny valley and it makes them creepy, there is a 13:14:29 lot of considerations and things to think about, whenever 13:14:33 picking whatever device you might want too use, it's God 13:14:36 to talk to family and friends and experts and to 13:14:39 everyone, and again, figure out what is it that you want 13:14:43 to do with this? Do I want to talk to people, kind of a 13:14:49 smart home assistant, smart home, what is it that I want. 13:14:53 We have a little bit of time. Talk about games and 13:14:57 wellness, the real reason I want to talk about. When we 13:15:01 first built this program, we thought about communication 13:15:06 and some of the other cool things, but we didn't think 13:15:11 about mental wellness and that a lot of these devices can 13:15:12 help with. 13:15:18 I won't get into, kind of all the mental health spoiks of 13:15:24 the issues that, because Kayleigh explained that better, 13:15:29 but it is an important consideration, while communication 13:15:32 is great and there are apps and programs that can assist, 13:15:37 and boredom can kick in. What if yocht to talk to my 13:15:40 family all the time? Just talking to people through 13:15:46 video chat can get boring after a while. There are some 13:15:49 games and the old say,. 13:15:52 As long as we're keeping them busy, that's always a good 13:15:53 thing. 13:15:58 I'm not going to spend a ton of time on wellness app. 13:16:02 There is an absolutely ton of them, but especially if you 13:16:06 go back and look at this, want you to have the names of 13:16:10 some of the bigger ones and what they do. Head space, 13:16:15 hundreds of guided meditation and mindfulness tips. 13:16:19 Pretty simple, calm probably the biggest one out there, a 13:16:21 lot of people use this. Sleep stories. Which help you 13:16:25 get to sleep. Different breathing programs to calm you 13:16:29 down and get you going. Ten percent happier, is about 13:16:34 the same as above. But it has a COVID-19 sant ti guide. 13:16:37 Which is very important for folks. And inside timer has 13:16:43 guided meditation. And plus more than 3,000 discussion 13:16:45 groups. Kind of get that social inspector, as well as 13:16:49 just, you know, most things that folks are going through, 13:16:54 you are not the only person, it's nice to talk to other 13:17:00 people to see how they are coping. 13:17:07 And happy fie, and and talk space has a price involved, 13:17:11 it's not a free one, 50 bucks a week, but you connect 13:17:15 with a real licensed therapeutic. 2459S a good one. 13:17:21 Anxiety reliefer has audio sessions that focus on relax. 13:17:30 And then, reflect fie. All of these are really good 13:17:33 things and all the app that is I talk about, games and 13:17:36 stuff, there is usually a free version available. So 13:17:39 it's nice to try out, and if you are going to use it all 13:17:44 the time, pay for it and or see if you can do with the 13:17:48 free one. Games, this was the one that I didn't coming 13:17:53 as much. I probably should have. But bingo and poker 13:17:57 and matching games and brain games, and there are 13:18:14 millions of them. I put most are free-ish, I will use 13:18:19 slot games you download a slot game and you have got 13:18:23 847 million tokens. Free. Perfect, excellent. 13:18:31 Play for a while and slowly divinity will that down. And 13:18:34 127 million more tokens it's five bucks. Next thing over 13:18:37 the course of the year, I have spent a lot of money. 13:18:42 Money I didn't have to pay for a fake slots game. A lot 13:18:46 of games do that to you. So ensuring that folks 13:18:49 understand the pay part, the free part, and stuff like 13:18:51 that. 13:18:56 There is maybe features that you have to pay to enable, 13:19:02 also the adds 307 up part. And maybe you complete a 13:19:05 level, you find all the words on something and an add 13:19:09 pops up. No big deal. Until it gets until the end of 13:19:13 the add, now what? I have helped quite a few folks who 13:19:17 have called told me their devices locked up, nothing is 13:19:23 locked. So then we find, for a while we play find the 13:19:27 hidden X, somewhere on that screen, it goes away and you 13:19:30 are Wright back to your game. It's really hard to find 13:19:38 that thing. Because the, the more you're time, you spend 13:19:42 time on that, the more money they make. 13:19:47 And, some of these are also social, you can play them 13:19:51 together, words with friends, and folks still play. 13:19:54 There is scrabble and other games that you can play with 13:19:57 folks, they are usually available through the app store 13:20:01 or Google play, or the person is uses a tablet, you can 13:20:04 play them online. There is a lot of games that can be 13:20:08 played on the smart home speakers as well. I always tell 13:20:13 folks, what do you like, let's look for those. Then 13:20:17 let's try all the free ones and if that doesn't work, 13:20:21 we'll look at other ones, other games that are great, 13:20:26 elevate, luminosity and peek brain training, these are 13:20:32 all, games that are there to exercise your brain. To 13:20:35 actually help with memory. To help with cognition. To 13:20:39 help with other things that we may not be getting in our 13:20:44 daily lives, any of us, not just people with social 13:20:48 isolation. Get you thinking. Most of these have a free 13:20:51 version. Some of them have paid version and say some of 13:20:55 the them only give you so much for free. They are all 13:20:58 very different. They are great because a lot of them 13:21:02 will remind you every day, time to play. Let's you track 13:21:05 your progress, so whatever the game might be, you know, 13:21:09 you might not do it again, and that game might come up 13:21:14 two weeks later, you did 10% or 15% better, you can share 13:21:19 those goals with other individualses. It's really great 13:21:24 and alleviate boredom and we don't as isolated when we 13:21:26 have something 20 do. 13:21:29 When you look at the games and the wellness apps the 13:21:34 conclusion of them it's another way to combat that social 13:21:36 isolation to keep the mind enhancement. Look for what 13:21:39 you want, there is probably something for it. Try a 13:21:43 bunch of them. You can always delete things. Keep the 13:21:48 ones and you like and smile and be happy. I will put a 13:21:55 big bow, so you won't have to listen to me talk much 13:21:57 longer,. 13:22:01 Covid will be a little longer, there is a ton of 13:22:04 solutions out there to connect us, like never before. I 13:22:08 was going to put a slide, but I couldn't find a good 13:22:12 enough one, have you seen back to the future part two, 13:22:16 that was supposed to take place in 2015, their videophone 13:22:20 didn't look good. If you think if this would have 13:22:22 happened before the Internet, it would be a different 13:22:25 situation, but these things aren't out there. Brian 13:22:29 bought up some good points that are the good barriers and 13:22:34 trust and privacy, and access and awareness, and it's 13:22:37 amazing how many folks that I have worked, had that fear 13:22:41 of technology. I will never be able to use this. Then 13:22:47 realized that, I can talk through the device and it does 13:22:51 pretty much what I tell it, B, we worked really hard to 13:22:57 take all the fluff out. And iPad, if you iPad or tablet 13:23:02 and look at the apps it's overwhelming. When you realize 13:23:10 80% of those are never going to be used, you can delete 13:23:13 those. Things to consider, when you are looking at a 13:23:16 solution for approximate person. I don't think it's on 13:23:19 here. It's all about that individual. It's not what you 13:23:23 think what's Wright for them. Not it's what they want to 13:23:28 do. And what will actual work fore them. What do they 13:23:31 want to do with that solution? Maybe I want to look at 13:23:35 pictures of my grandkids on Facebook. And I want to talk 13:23:40 to them every once in a while. And I want to play some 13:23:44 kind of game. Then a lab let with some apps is the best 13:23:49 way to go. What's their level of skill. I have went to 13:23:57 folks house and say help them set up an iPad and they'll 13:24:00 they have no idea how that thing would work and I look 13:24:04 down, and I say dwhats, they say my iPhone, and I have to 13:24:07 explain to them, cool it's the exact same thing, just 13:24:12 bigger. Well I didn't think about that. Use that, and 13:24:15 they are not going to have to learn something new, if 13:24:19 they have use their phone in the past. 13:24:22 What's everyone else, they want to talk to using? That's 13:24:26 always helpful as well. For two reasons, if I call them 13:24:30 on it on the apps, it's going to work, if I have 13:24:33 questions, issues or problems, I can talk to them and 13:24:36 they can kind of help me. How will 24E access that 13:24:51 them. Is it 13:24:54 anything like, you don't want it to become a burden. 13:24:57 With that, you don't want something they are not going to 13:24:59 like. If they don't like it, they are not going to use 13:25:03 it. Most importantly, keep the focus on them and what 13:25:07 they want to do. What do you want to do with this? Some 13:25:10 of that goes back to the first thing that Brian talked 13:25:14 about is the barriers, awareness, don't assume they can 13:25:18 do everything. So tell them and give them that 13:25:20 information, because information ition power and being 13:25:26 able it know the things they can do, makes it a whole lot 13:25:35 easier to be better at what they want do. 13:25:40 >>>: If you have questions, put those into Q&A for Josh. 13:25:47 Thank you, Josh. That was thorough and I know, obviously, 13:25:52 the caveat to all of our presentations we can't possibly 13:25:58 talk about everything, we'll throw out as much as we can. 13:26:02 Any questions for Josh, we'll leave that in the Q&A for 13:26:04 just on a moment here. 13:26:07 >>>: Brian, you can't go through it all. I want to make 13:26:10 sure you see something that you didn't know it was out 13:26:14 there and or something that piqued your interest. And 13:26:19 find out the what they are. It's easier when we are in 13:26:36 person and I'm sitting in a room staring at Brian. 13:26:40 >>>: If you want to switch. 13:26:43 >>>: Here's my contact information, in case anybody needs 13:26:47 my email address there, and I will throw that in the chat, 13:26:50 too. Let me put that there for you. 13:26:53 >>>: There is a question in the chat room. It says, 13:27:13 where can the row bolt pets be purchased? Joy for all 13:27:17 companion pet, but joy for all companion pets, it's a 13:27:19 subject acid rare of a bigger company, I can't remember 13:27:35 -- it's joy for all. 13:27:44 >>>: I'm pretty you can go to Amazon to purchase those. 13:27:48 We talked about knowing what to search for is a barrier 13:27:51 for folks to find the right information. You are might 13:27:55 plug robotic pets into amg and get hundred different 13:27:59 things. As Josh mentioned, those joy for all pets are 13:28:02 some of the more popular ones and I will say, they are 13:28:06 pretty life like. Almost, not -- 13:28:08 >>>: [MULTIPLE SPEAKERS] 13:28:09 >>>: Look at you. 13:28:12 >>>: A little bit. Knowing where to look for things, 13:28:19 Brian you brought that up. And someone was upset they 13:28:23 couldn't buy the Google home on Amazon. It's not 13:28:25 available there. 13:28:28 And another thing with all of that smart speaker and say 13:28:31 stuff like that, a great resource for those, is your 13:28:35 local kind of big box hardware store, because they have 13:28:40 got a lot of those things in stock in the store and 13:28:41 sometimes for you to play with. 13:28:45 >>>: Absolutely. 13:28:52 I will keep my eye on the chat room. Someone, thank you, 13:28:57 Kayleigh put in the chat room the link to the joy for all 13:29:03 pets, on Amazon. Thank you for that. All right. 13:29:06 Lastly, our last session today I want to take a few 13:29:10 moments to share with you some programs and resources and 13:29:14 the hope is to basically connect you to maybe some 13:29:18 different groups and different communities of people, 13:29:21 that can help you address social isolation. But also 13:29:25 provide helpful information on the latest tools and 13:29:28 devices. Maybe give you a place to be able to find 13:29:32 equipment. Places that will give you discounted or 13:29:36 reduced. Or reduced Internet. If you don't have that. 13:29:43 So, that's kind of what my intent for this last half 13:29:47 hour, to hopefully bring some programs and resources to 13:29:48 to 13:29:51 you, that can help you beyond our training today. I will 13:29:55 say, I do have the links in the my slides. So you can 13:30:00 try to copy those down if we go too quickly through some. 13:30:03 Don't worry about it. If you go to the link, which I 13:30:12 will share at the at the end of the day, and I will have 13:30:16 a PDF link, resources so you can just copy that resource 13:30:23 page. Let's go ahead and jump in. Thank you, Nicole for 13:30:27 posting that in the chat. That resource page is in the 13:30:31 chat room currently., so let's jump inch. 13:30:33 About programs and resources. So the first thing that I 13:30:38 did, I want to do do, is just provide to you guys some 13:30:41 online resources. Place you can go to be able to learn 13:30:44 more about technology. And connect with other people who 13:30:48 are kind of probably in the same boat or have the same 13:30:51 questions you have. So these are some pretty popular 13:30:56 sites, and I want 20 share these with you. The first 13:31:01 one, ition called tech boomers. And you can go to tech 13:31:07 boomers.com. It's an educational website. That teaches 13:31:11 older adults and inexperienced Internet users how to do 13:31:16 things, how to use websites and Internet based 13:31:20 applications. What they have is really over a hundred 13:31:25 free could you say that you can take. With lots and lots 13:31:30 of information. About articles and websites and apps and 13:31:34 social media platforms. So, when you go there, it's 13:31:38 really useful. You can get access to a whole lot of 13:31:51 information. And it's a great resource. Another one is 13:31:55 senior net .org. And this one is an interesting one. 13:31:59 Here in Indiana they don't have a center. A lot of their 13:32:04 training is center based. So, they are only in a few 13:32:09 areas. But they offer 150 computer classes for seniors 13:32:15 delivered by volunteer instructors. Really offering, 13:32:19 older adults the opportunities too engage in peer groups. 13:32:22 What I do love about them, if you can't make it to one of 13:32:27 their facilities they have an online community, this is 13:32:32 kind of a very tailored or Facebook group if you will. 13:32:35 Where you can go and sign up on their website, for their 13:32:39 online community. Once you have signed up fore the 13:32:44 online community and verified you say you are, you can 13:32:47 navigate through different subjects. Where you get 13:32:50 opportunity to post questions. And have those questions 13:32:54 answered by either peers or, people who are technology 13:32:58 experts. Basically, it's just an opportunity for you and 13:33:01 for others, to share experience and wisdom about the 13:33:06 technology that you use. So they brake it up up into 13:33:13 coarse, might be smart cell phones, and you can pick, and 13:33:23 it's not one big area, but senior net .org. Looked 13:33:25 interesting to me. Allows you again to be able to 13:33:30 connect with peer groups where you can learn and share 13:33:37 your wisdom about technology. 13:33:40 Another one is oasis. 13:33:47 I put an extra T. Oasis net .org. This is an 13:33:51 organization, again, this is, these there are actual 13:33:54 centers that belong to them, they are not everywhere, 13:33:58 here in independent appearly list, we have one. With a 13:34:02 purpose to serve older adults through lifelong learning 13:34:05 and volunteering. They offer in person or online 13:34:10 trainings and resources from everything from learning 13:34:13 technology to health and wellness and a whole bunch of 13:34:18 information. Trainings, they cost, there is sometimes a 13:34:22 cost related to it. I found certain trainings as little 13:34:27 as five dollars, they go up based on the topic and 13:34:31 subject of whatever 24ER going to provide training on. 13:34:35 But oasis is a great place to connect with other people. 13:34:41 And be able to get some learning not just on technology, 13:34:44 but other things as well. 13:34:46 Another one is senior planet. 13:34:53 This is a program through AARP. One of their programs. 13:34:56 That offers courses and programs and activities to help 13:35:00 seniors learn new skills and make new friends. What I 13:35:04 really like about this, they have a national technology 13:35:09 hotline. So, it's only answered, I think the hours of 13:35:13 8:00 a.m. to 4:00 p.m. But if you have got a technology 13:35:15 question, they have got folks who might be able to answer 13:35:22 those questions. That's 887-13-2395. I don't know about 13:35:28 you, having a hotline, so if I'm in a pickle and I need 13:35:32 to get an answer. Sometimes I run into an issue. I 13:35:35 ended up, I have got other things to do and I never 13:35:40 address the issue. So it would be super handy to have a 13:35:45 phone number, so I can handle it at that moment and get 13:35:48 past it. I love the fact that they've got a national 13:35:51 technology question hotline. 13:35:54 They've got again the programs and resources that they 13:35:58 have are really helpful. And certainly another place 13:36:05 that you would want to take a look at. 13:36:12 Another place is skillful senior.com. This is an 13:36:16 organization that helps seniors in every step of 13:36:19 yiewtling technology. I think it's an excellent tool for 13:36:23 anyone new to computers can provide easy to understand 13:36:26 tutorials. And gives you an opportunity to learn a lot 13:36:31 of new essential skills as it cooms it smart phones and 13:36:36 other types of devices. It's a resource, they've got 13:36:40 lots of different guides and class and say or modules or, 13:36:43 be to be able to learn different things about using your 13:36:45 technology. 13:36:51 So, skillful senior.com. 13:36:55 Another one that I found, I had not seen this one before, 13:37:01 and I was like, wow. This is a great resource. Sue it's 13:37:10 GCF global. And if you click on that, it's EDU,.EDU 13:37:14 .org. It's got thousands of tutorials and covers a lots 13:37:18 of different topics. Anything from how to use Microsoft 13:37:22 Office, how to operate email. Computer basics. All 13:37:27 sorts of things. Broken up into individual lessons and 13:37:31 they are acopped by a step-by-step tutorial. Or videos 13:37:36 that come with it. That you can watch. But can really 13:37:41 break down a lot of the more complicated usage kinds of 13:37:44 things that come with devices. Once you are in Microsoft 13:37:47 Office, it's one thing to pull it up and Wright in the 13:37:51 document, what are all of those things do for me? Help 13:37:56 me do, how can I make whatever I'm writing better? By 13:38:00 using all the different tools? This really does jump 13:38:05 into and provide a pretty good resource for folks to be 13:38:08 able to learn some of the stuff. So the tutorials they 13:38:16 have are really great. 13:38:21 Someone mentioned GCDF, that's super awesome and I used 13:38:28 it a lot when I worked with an organization. It's a nice 13:38:33 resource. Definitely something to take a look at. 13:38:37 Another one, I want to talk about yapsz, Josh talked 13:38:41 about a lot of apps for mindfulness and just, anxiety and 13:38:45 other types of things, our mental health if you will. 13:38:49 What I always find, it's kind of, we talked about it 13:38:53 during barriers and during Josh's section on just the 13:38:56 different tools that are out there. There is a mountain 13:39:00 of tools and different apps and different devices out 13:39:04 there. Especially when you start considering apps, apps 13:39:07 although a lot of them are free or less than a dollar or 13:39:13 couple of dollars, if you continue to buy these apps, not 13:39:17 only do you have many apps and you are trying to figure 13:39:21 out which one works best, it gets confusing. And I want 13:39:26 to share a great veers, we are the Easter Seals 13:39:31 Crossroads for central Indiana, this is the Easter Seals 13:39:34 Crossroads affiliate for Houston, the greater Houston 13:39:39 area. But they have an amazing website. And if you are 13:39:42 interested in really getting some help choosing apps that 13:39:46 are appropriate for you, they have in their website, 13:39:53 something called an insignificant neoappear search tool, 13:39:57 which helps you to find apps for you. Not only look at 13:40:01 apps from what type of device, but your age group, what 13:40:05 are you trying to do with the app? What I love, these 13:40:10 apps have been vetted by expert app folks, these are moms 13:40:14 and dads, people who are therapeutics who have used these 13:40:17 with people. And they are giving you their opinion. 13:40:23 When you go to the app store for apple or the Google play 13:40:27 store, a lot of the review sheet, come from the 13:40:30 manufacturer themselves. And why wouldn't they think 13:40:33 their apps are amazing. Because they wanted to sell you 13:40:36 an app. This is connecting you with folks, which give 13:40:40 you the low down. They are not afraid to call out the 13:40:43 cons with a Maya app. 13:40:46 But it's super helpful. The other thing that they offer, 13:40:51 they actually have some, helpful how to guides, videos. 13:40:59 And other resources for senior. Bridging apps .org. 13:41:04 You want to vet the millions of apps that are out there, 13:41:07 this may be a place for you to look at and sign up for an 13:41:11 account. Because they really do help you kind of vet and 13:41:26 figure out what all is up with the apps. Another one, 13:41:32 appear.VIS.com. A lot of seniors, have low vision. And 13:41:37 if you do, have low vision or maybe it's very low vision, 13:41:40 you are legally blind or blind. This is a really great 13:41:45 place, this is a website, where they really look at apple 13:41:50 devices. But you can ask questions about Android or 13:41:54 Chrome devices. Other devices outside of the apple 13:41:58 ecosystem. But they basically have different forums 13:42:01 where you can post a question. They have people who are 13:42:03 really good alternate this stuff. Answering those 13:42:07 questions. So, both of these places bridging apps and 13:42:13 apple VIS. Do come on our shows, our Podcast and we talk 13:42:17 to them about different things. We know them. And they 13:42:21 are two great resources when it comes to looking at apps 13:42:25 and trying to figure out what would work best, given a 13:42:32 person's particular circumstances. Or needs. 13:42:37 Next I want to mention, just accessibility features. 13:42:41 Accessibility features, are available on pretty much 13:42:44 every platform, so you could be in windows or apple, you 13:42:50 can be an Amazon. Chrome device. There are a lots of 13:42:53 different built in accessibility features and probably 13:42:58 the hardest thing to do is where to go to find them. I 13:43:01 will switch over here to my Internet. And bring this up. 13:43:05 If you are looking for different ones. I think they did 13:43:09 a pretty good job of helping people connect based on what 13:43:12 your need is to that different tools or features that 13:43:17 they have on their different device. To help you maybe 13:43:20 enable those, make it a little bit easier for you to 13:43:23 access a particular device. 13:43:28 Currently, I'm in apple accessibility here. It's going 13:43:33 too provide me a lot of good information, how to make 13:43:37 things bigger with a magnifier called Zoom. Lots of 13:43:41 things, but if you look at the top, most of the site s 13:43:45 are going to come with different categories. I can go in 13:43:49 and start discovering all that's there legislator break 13:43:53 it down, if I have a difficult time hearing, then find 13:43:57 spechg things available on the devices that I use, that 13:44:02 relate to hearing. So there is a lot of accessibility 13:44:10 built in. Amtionz has a similar site, whether it's 13:44:15 vision mobile or hearing or speech. You can just go into 13:44:17 one of the areas, to be able to find the different tools 13:44:20 that they have on their different products that might be 13:44:26 helpful for you. Windows does the same thing, it breaks 13:44:30 it down into the different categories as well. You can 13:44:36 go over here to Office 365, Microsoft and then windows. 13:44:40 Windows and Microsoft. Have different options. In 13:44:43 Microsoft Office 365, you can learn different things 13:44:46 about what you might be able to do within it's 13:44:51 application to make it easier for you to use day-to-day. 13:44:55 Then we have been talking about echo devices, they have 13:45:00 their own site. Just for Amazon echo devices. And so 13:45:03 you can come down here, specifically for those smart 13:45:08 speakers and the Amazon echo system to be able to learn 13:45:11 all sorts of things what they have. If you click on 13:45:14 hearing here, it will walk you down through some 13:45:19 different options where you can learn more about those. 13:45:25 Again, there is a lot of accessibility. Those 13:45:27 accessibility resources, they have done a good job, I 13:45:33 think of whether it's mix of videos or tutorials online. 13:45:37 Are able to then share those with you. But again, think 13:45:39 about accessibility features that are built in when you 13:45:44 talk about phones for focus who are hard-of-hearing or a 13:45:47 vision issue or maybe a combination of both. It's 13:45:51 porchlt to know, the foundation of a lot of these tools, 13:45:58 accessibility I is there. What we are seeing, as far as 13:46:01 from our side of the things as professionals who have 13:46:05 been doing this for a long time, we are starting to see 13:46:08 these companies and build things and they have to. Let's 13:46:12 be honest, baby boomers are getting older and developing 13:46:15 age related disabilities and they have to figure out ways 13:46:19 for people to continue to use their products, screb 13:46:22 features are there and they do a good job of addressing 13:46:27 those. I mentioned this before, while Josh was talking, 13:46:31 I was adding a slide, I put a link into the chat room for 13:46:36 this particular one. But folks have been asking about 13:46:40 Internet safety and privacy. So the Google Internet 13:46:44 safety road show, I shortened the link making it easier 13:46:47 for folks to understand. So you are not out there in 13:46:50 Google land where you are trying to put all the 13:46:53 characters and those types of things to get to the right 13:46:58 site. Go to Easter Seals Crossroads tech.com, Internet 13:47:01 safety road show, it will take you to their YouTube site. 13:47:04 And you will find the different tipsz out there. They 13:47:07 have got short videos that address things like thinking 13:47:12 before you share. Kind of what you are doing on social 13:47:15 media and how that might impact other folks. Protecting 13:47:18 your stuff, that's about passwords and trying to make 13:47:21 sure that you are really working to protect the different 13:47:26 account information. And know and use your settings, how 13:47:33 many of you us up a device and walk through it without 13:47:37 ever reading the fine print, it talks about knowing your 13:47:40 settings and why that's important. Talk about avidding 13:47:45 scams. We talked about before. I think Doreen mentioned 13:47:49 website are getting that check from chase, is it real or 13:47:54 not real? Talks about that. Then, the other tip five, 13:47:58 is just be positive. It's so easy to be passive 13:48:01 aggressive when you are on the Internet and saying stuff 13:48:06 that you might not normally say. In every day life. It 13:48:10 talks about being positive and make sure that what you 13:48:13 say leaves a positive impression on the folks that may 13:48:17 come in contact with it. Really, I find this really 13:48:22 helpful. Again, we have modified this a little bit and 13:48:26 added with the things that we do. When with you talk 13:48:31 about it, but super good start when I know start thinking 13:48:33 about Internet safety. 13:48:37 Couple of other things, affordable or discounted insert 13:48:44 services. So, a lot of your big carriers, Comcast, AT&T, 13:48:52 from Comcast, it's called Internet essentials and from AT 13:48:56 and A it's called access. They offer discountedded 13:49:02 Internet services for folks who have eligible, they are 13:49:05 low cost Internet services. I think both of them are 13:49:09 right around ten dollars or less. Maybe. But, for 13:49:14 instance, access for AT&T, it's ten dollars or less a 13:49:19 month. And you can get speeds of up to 25 megabytes for 13:49:22 download speed. It's enough to be able to run a Zoom 13:49:27 meeting. But trying to really address people's needs to 13:49:29 be able to have access to the Internet. If they can get 13:49:34 it, depending on where you are located. If you are rural 13:49:39 area, that might be challenging. Thement folks to be 13:49:46 able to afford it. PC for people. They are interesting. 13:49:52 They are a computer refushishing outfit, where you can 13:49:56 get a computer for a suitable donation, based on the 13:50:00 amount that you donate, the more you donate, the better 13:50:04 computer, the less you donated, it's still a functional 13:50:11 computer. But, PC for people is interesting, they also 13:50:16 offer low cost Internet hot spots for focuses. So to 13:50:23 about 15 bucks a month, is about the right price. 13:50:26 They'll put you up with a plan to connect you with a hot 13:50:33 spot. You do have to buy, you have to buy the actual hot 13:50:38 spot itself. That's a device that you would connect to. 13:50:42 Those are around $80, once you have that actual device. 13:50:48 It's $15 a month to be a part of the plan. 13:50:51 It's emergency broadband benefit, I'm not the sure how 13:50:55 many folks have connected with that program or know about 13:50:59 it. But that's through the fsm CC, the federal 13:51:02 communication commission. That can provide temporary 13:51:06 discounsels on be monthly broadband billings for 13:51:09 qualifying low income households. There is some be 13:51:12 eligibility requirements. But what can can can do for 13:51:17 you if you are eligible, it can provide up to a 50-dollar 13:51:20 discount on your broadband service and associated 13:51:24 equipment rentals. When you get connected with Internet 13:51:28 from Comcast, not only are you saying signing up for the 13:51:33 monthly plan, you will rent the modem, the device that 13:51:38 connection you and gives you a wireless signal. For 13:51:41 those things, you can get up to 50-dollar a month 13:51:45 discount. What I also find about the emergency broadband 13:51:49 benefit as well, again, if you are eligible, they can 13:51:53 also provide a one time discount of up to hundred dollars 13:52:01 for a laptop, tablet or desktop computer. I think that's 13:52:07 just helpful to get technology in peoples hands. A one 13:52:12 time discount up to hundred dollars for a laptop. It 13:52:15 mentioned something about a co payment, of more than ten 13:52:20 dollars, but less than $50, I'm not sure how that works. 13:52:28 You can look that up. That digital inclusion, free, that 13:52:31 would be a place to look up information on all of these 13:52:35 places. I want to connect you to affordable or 13:52:39 discounted Internet options for folks. 13:52:42 I wanted because we're here in Indiana and not everybody 13:52:46 on the call is here. Indiana does a pretty good job of 13:52:50 letting you know who is a providerren your area. So 13:52:56 Indiana broadband map, I deny put the website there. 13:52:59 It's.com. You can Google that if you want. To be able 13:53:03 to find it. But what I love about it, it will give you 13:53:08 kind of a saturation map. So you can look up Internet 13:53:12 service providers based on download or up load speed. 13:53:16 Whether they provide wired or wireless or satellite 13:53:20 Internet services. Then figure out what the coverage is 13:53:27 and who might be in your area. It's a great way to see 13:53:30 what kind of options do you have based on where you live. 13:53:35 So definitely take a look at that. Indiana broadband 13:53:39 map, I believe it's on that shareable sheet, the PDF that 13:53:42 I put together. If you Google Indiana broadband map, 13:53:47 that would be something to connect yourself to. 13:53:56 Another one, isic connect, it's the deaf blind 13:53:58 distribution program. It's a animal program with local 13:54:02 contacts. It can help people stay connected with friends 13:54:07 and family and the world around them. It basically to be 13:54:10 eligible for the service, you have to have both a 13:54:14 significant vision and a hearing loss. So this was what 13:54:18 I was referring to earlier, when someone asked a 13:54:21 question. You have to have both the significant vision 13:54:25 issue and a hearing loose issue, to be eligible. But 13:54:29 what it does, it provides distance communication 13:54:32 equipment, like things and phone and say other devices 13:54:35 along with whatever would make them accessible for you. 13:54:39 So having an iPhone. Would be great. But if you are 13:54:44 hard-of-hearing or have a significant vision issue, maybe 13:54:48 there is some accessibility things that you might need. 13:54:56 So, you can find more information aboutic connect, at 13:54:59 Easter Seals Crossroads tech.com forward slash, I can 13:55:02 connect. We did a lot of the assessments and 13:55:05 installation and trainings here. But it will connect you 13:55:09 back out to the national side of it. If automobile we, 13:55:25 . 13:55:28 Indiana per kins and they are the ones that provide the 13:55:31 services, we do a lot of that here, but that's a great 13:55:34 way to connect with that program. 13:55:39 I want to mention, intrack as well. It's a great 13:55:43 program. It is the relay service for people who are here 13:55:48 in Indiana. So basically, what that does is for people 13:55:50 that have deaf and hard-of-hearing or speech impaired, 13:55:56 basically, they allow you to be able to use the 13:55:59 telephone, the Telecommunication devices outs there 13:56:03 through special trained operators to communicate with 13:56:06 other folks shall people that aren't using that 13:56:10 equipment. But the reason I want it bring them up, they 13:56:13 have a tablet distribution or equipment distribution 13:56:16 program for folks who are deaf and hard-of-hearing or 13:56:19 speech impairment. I probably should have put phone or 13:56:23 tablet up there. Distribution program, because you can G 13:56:28 to them, if you have a hearing impairment or you are deaf 13:56:32 or have a speech impairment and let them knee you have a 13:56:38 need. You have to meet certain income requirements. But 13:56:45 they can help provide a amplified phone, that plugs into 13:56:47 a standard phone line. They can also provide you a 13:56:52 tablet for folks who are speech impaired or hearing 13:56:55 impaired or deaf, to be able to communicate with others 13:57:00 through their equipment. Relay Indiana.com is their 13:57:05 website. And certainly, again, helping folks with that 13:57:09 distance communication putting tools and device in their 13:57:14 hands to connect them with others. The last is I want 13:57:17 you guys to know about INDATA services, the things that 13:57:22 would specifically help address some of the things. We 13:57:25 did a it lot of education and outreach. We have that 13:57:28 info and assistance line. The set up not only with the 13:57:32 phone number, but the with the email address, let us 13:57:36 know, what kind of issues you are having, what kind of 13:57:40 technology questions you have. We have folks here who 13:57:42 can help answer those questions. If you are interested 13:57:47 in having us come out and talk, if you want an hour long 13:57:49 session on Internet safety and you are connected with a 13:57:53 group, we'll do that and talk about, if you want us to 13:57:57 talk about smart speakers, we'll talk about that. And 13:58:02 how that can be helpful for folks. With AT hours, we are 13:58:05 talking about the technology and how it works and how 13:58:08 folks can get their hands on it. Those ever l are the 13:58:13 three questions we try to capture and the groups that you 13:58:17 are connected with. Our blog and if you go to our 13:58:24 website, Easter Seals and every day, we post a blog. And 13:58:30 we post YouTube videos getting out, what is a particular 13:58:34 device, how does it work and where can you get your hands 13:58:37 on it? We deal with that, through our blog, but also 13:58:42 through video, with your tech videos and we encourage, 13:58:46 that website I at the bottom, Easter Seals tech.com to 13:58:48 connect with that information. 13:58:51 I wanted to really, again, I think Ien mentioned this 13:58:57 when I was talking N data program, the demo and loan 13:59:02 program, and also provide 30 days of that equipment is so 13:59:06 useful. We talked about folks that have limited incomes. 13:59:09 And some of the challenges that folks have. With 13:59:12 technology and the barriers they might experience. What 13:59:15 that loan library does for folks, it allows you to be 13:59:18 able to try something before you buy it. Because really, 13:59:22 unless you can put your hands on it and use it, I think 13:59:27 it's really hard for people to decide if it's useful, and 13:59:32 by the time they spend money on a smart phone, it's not 13:59:39 the what I'm use to, it's really not what I want to use. 13:59:42 I can't tell you how many times I go to peoples home, 13:59:47 where they buy technology, it's collecting dust, it 13:59:51 wasn't what they thought it was. So, this is a way for 13:59:53 you to connect with the technology in a different way. 13:59:57 Trying it before you buy it. Giving you a little bit 14:00:00 more confidential in what you are spending your money on, 14:00:04 the other one is the alternative financing program, those 14:00:08 bank loans. Talking about limited income, if you are 14:00:11 interested in purchasing your own technology, this might 14:00:16 be a great way for for you to do that. Low interest and 14:00:22 extended terms and 500 and $35,000, and if you are buying 14:00:26 a iPad, you are at the lower end. Another really useful 14:00:29 to be able to connect. And be able to purchase the 14:00:33 equipment that you are looking for. I wanted to 14:00:36 reiterate those as well. I'm going to go ahead and this 14:00:39 is the link specifically for the resource guide that 14:00:46 talks about what all different lynx expoo the once that 14:00:50 we went over, there are many that I didn't get a chance 14:00:53 to answer, and I want to respect peoples time and it's 14:00:56 two clk. I want to thank you for attending today. Just 14:01:00 a couple of reminder. We have a upcoming full day 14:01:04 trainings, you will find a recording of this at Easter 14:01:09 Seals tech.com. Within a couple of days. By next 14:01:12 Wednesday I will have that, I need a few business days. 14:01:20 But also, if you are interested sign up for our list 14:01:23 serve and I will get notified when new topics are coming 14:01:27 out. Then lastly, I want to for those that are 14:01:32 interested in CEU's, you can go to the AAC institute, 14:01:35 after we're done today. You can get to the quiz here, 14:01:38 I'm going to leave these links up here and I have another 14:01:41 page, but I will leave these that are appropriate for 14:01:46 today. If you have any questions about that, you can get 14:01:50 ahold of Nicole, don't forget to do it soon, after 60 14:01:55 days, it will cost you ten dollars to get your CEU's. I 14:02:00 will leave this up on my screen for a while. This is all 14:02:05 the links that I think are most important to folks. 14:02:11 you 14:02:16 can see the middle link the certification of completion 14:02:21 or just basically your attendance today. Please, you can 14:02:24 go to that link and download and print that, and it will 14:02:28 have information about today's training. I want to just 14:02:34 say thank you, to everybody. To Josh, to Kayleigh, and 14:02:38 to Doreen and Pearlie. And just thank you guys for the 14:02:40 training today. It's been great to connect with you. If 14:02:44 you have questions, didn't hesitate to give us a call. 14:02:53 That's (888)466-1314. Or tech at Easter Seals 14:02:55 Crossroads.com. We would love to be able to better 14:03:00 support and partner with you. As you guys work with 14:03:03 folks or trying to figure it out on your own, more 14:03:06 information about technology. 14:03:09 I will keep the Q&A open for a little bit. If you have 14:03:13 questions, you can put that in there. I see one there 14:03:18 about the CEU, that's on the screen. But we will just 14:03:21 stay up for a little bit, making sure that people have 14:03:35 time to capture that information. 14:03:39 Someone said, when you download that certificate of 14:03:42 completion, you will put your own name in there. So you 14:03:45 can just Wright your own name in there. If you want to 14:03:53 make it look fancy, you can use the calligraphy. Yeah. 14:03:59 It's just a blank certification certificate of 14:04:07 completion. Yep. 14:04:10 >>>: Brian I want to note that we do not have the 14:04:13 certificate of completion on the website, where you will 14:04:17 find those materials, it's only a link for folks who have 14:04:19 participated and we have been able to note the 14:04:26 participation. So you will want to take note of the link. 14:04:31 If you didn't get that is correct please feel free to 14:04:43 email me. And I will get that to you guys. 14:04:47 >>>: Excellent, if there are an lingering it questions, 14:04:51 let us know. You can put those in the Q&A. 14:04:54 I will leave this up. There is a lot of links there to 14:04:56 capture. 14:05:00 But, I will leave these up for a little bit longer, so 14:05:39 folks can do that 67836 someone mentioned the link to the 14:05:43 quiz does not work. Seem to be a link. I clicked on it. 14:05:46 Sometimes what will happen, if you click on it it will 14:05:50 download it. And so, it will go ahead and download that 14:05:56 for you. But it does work, whatever that link was. I 14:06:01 just opened that up. And I got to it. I will say, 14:06:06 isolation is a hard word for me, and I misspelled that 14:06:11 this morning. There are no spaces wean 2021 isolation 14:06:17 quiz, it's all one word at the end. Take a look. You 14:06:31 might also want to putwww. before the Easter Seals tech. 14:06:35 Sorry. The link that was post dz in there, let me go 14:06:40 ahead and throw that in there. 14:06:59 Escape. 14:07:56 . 14:07:59 >>>: When you go to the AAC institute, their website, to 14:08:03 be able to do register for your CEU's they'll have that 14:08:05 quiz. Then you can answer those questions there. We 14:08:09 wanted to give folks the questions up front. So that when 14:08:14 you go to that website, that's quiz you will find. You 14:08:17 have to submit it through their site. When you did that, 14:08:27 they'll give you your CEU's'. There was a question about 14:08:32 reviewing today's webinar. Again, by next Wednesday, 14:08:38 probably, you can go to Easter Seals tech, and I will 14:08:42 answer the question, so you can see that, but it's Easter 14:08:48 Seals tech.com forward slash all day, this is where you 14:08:52 can go to find the video to be able to review it. And be 14:09:03 able to check out more information about that. 14:09:07 All right. Guys. Thank you for hanging in there with us 14:09:10 today. I appreciate all of you what you do. Again, if 14:09:15 you guys have further questions, reach out to us. And we 14:09:23 have lots of useful information that we can share. You 14:09:27 can give us a call or email. Just great ways to connect 14:09:31 with us there. There was a question, how do we add our 14:09:34 names to the certificate of completion as a PDF? Print 14:09:39 it out and then you can sign it. If you need something 14:09:47 more specific, we can probably do that for you. That